Map
Detailed Information
- Place Types Spa
- Address 11620 97th Lane NE, Village, Kirkland, WA 98034, USA
- Coordinate 47.705296,-122.21133
- Website https://www.handandstonekirkland.com/
- Rating 4.3
- Compound Code PQ4Q+4F Kirkland, WA, USA
Photos
Reviews
I was excited to try this place out. I scheduled a facial from Lynnette. Unfortunately, that’s when my experience went downhill. Lynnette was way too casual. It took away the relaxation aspect for me. This place needs better staffing
Please read if you want facial, On their website they have 69$ for facial I called for appointment they said it is now 79$ , however after I back home I got a pamphlet from them said facial is 69$ not only they charged me extra 10$ but when I called she said the prices has changed I said I just got your pamphlet today... however do not trust them at all, on my facial I got head and neck massage 90% of time and she did not work on my skin so unsatisfied and disappointed, when I asked the front desk why I got massage instead of facial she said this might be Lynn technique I can give you your next appointment with some one else, of course I don’t wanna come back here I paid 79$ for facial and got neck massage instead so sad wish my money back
After not using the membership for several months due to a busy schedule, we decided to cancel our membership on June. The manager said she would suspend the account until November and give us time to use all our unused appts. She said I would NOT be charged until they contacted me again. I realized in August that I was STILL being charged a membership fee. I contacted them and requested a refund. They said they waiting for a response because they could not issue refunds at a Spa level. I followed up on Sept 23rd with STILL no refund. They said it should have been processed on Sept 22 but to give them 72 hrs to post. I checked today and I was CHARGED AGAIN! STILL NO REFUND!!! Very unsatisfied!!!
I had a membership for a few months here, getting a facial and a couple massages. The facial was fine, the massages were not great. After trying a couple different therapists I decided it wasn't worth the money.nnTrying to cancel my membership was difficult, of course. After two weeks of no response from the manager I had to insist on getting a call back.nnOverall I think there are better places to go.
DO NOT GET THE MEMBERSHIP HEREnIt’s insane for the cancellation to go through. I requested a cancellation of the membership in June and I am STILL being charged every single month. I tried reaching out 4 times already for the cancellation.
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