Lowe's Home Improvement

We went in to the Round Rock Lowe’s tonight looking to purchase a screen door. We discovered that the one we planned on didn’t have a full screen which ruled out getting it. We found another door that was great but it was $150 more than the door we had originally planned on. We stumbled upon a scratch and dent clearance door. It was the more expensive model, so we were happy about that. The frame and hardware weren’t attached to it but we were able to find the necessities after rummaging around on the floor by where the door was propped. Part of the frame was considerably banged up and we were nervous about if we’d be able to hammer it out enough to work.nWe took our clearance find to the front and had the great fortune of going to Austin’s checkout. When Austin saw the damage on the door she saved the day by helping us get an additional 50% off! All concerns about potential pitfalls of our purchase were wiped away as we know we could buy any necessary parts if they were missing or unrepairable and still have received a great deal on the door, making it well worth the extra effort.nShe was so friendly and so very willing to take the extra time for us, even though it was the end of the day and the store was closing. This store is 1 of 3 Lowe’s close to our house. It is the furthest away of the 3 but we’ll be back! Austin was absolutely amazing!

We just moved into a new place and needed a refrigerator. After over a week of looking, we decided on one that was new, boxed and in stock so that we could get it quickly. It was delivered within three days, out of the box, damaged. We had the drivers take it back. The ETA for a replacement was over three weeks. We opted for a refund (it took over two weeks to get the refund) and went to Best Buy. Best Buy was able to get us the same model, new, boxed, undamaged within three days at a lower price.

Worst experience I have ever had and the management team could care less! We purchased a new washing machine from Lowe’s and the sales rep convinced me it’s a better option to have them deliver and install. I get a confirmation text the day before confirming the delivery time for the following day. Delivery day I had taken off work to be home for the delivery and one ever showed up. No call, no text, no communication at all. At 730pm that night I had call dispatch and they advised me the delivery is still on route and will be delivered as promised. 930pm and still no delivery... I call dispatch again and they advised my washing machine was not even loaded on the delivery truck and I would have to call Lowe’s and reschedule.nnThe next day I call Lowe’s and spoke with the manager and he could care less. The manager is pushing the blame on the 3 party contractors they use to deliver their items. Told we we can reschedule for 2 weeks out and that’s the best he can do.nnI have been a customer of Lowe’s for most of my adult life and I will never step foot in there again.

They do not do online orders in any sort of reasonable time period. Stock is an issue.

Someone named Mathew spoke with me by phone prior to my visit. He was patient and very helpful. Two saff inside the store took the time to help me find exactly what I wanted and helped me put the items in the cart.