Armstrong Transportation Services - Austin

We had a great crew that was organized and hard working. Their attitude stayed positive and cheerful. I've moved numerous times and found this crew to be one of the best ones.

I would give 11 stars on a 10-star chart. Moving across country will be stressful under any circumstances. Armstrong/United provided exceptional guidance and care. The staff provided top-notch communication (and I spent 42 years in the communications world) - starting with Scott Bankston, the sales rep and continuing with the driving crew (Robert) and moving coordinator (Sophia).nEverything turned out perfect and Armstrong/United's role in our move reduced considerable stress in that part of the moving process. We also got a significant reduction in the estimated cost for the move, which made our day!nnWe can offer unqualified recommendations for Armstrong. They made our move easy and provided quality service for the cost. What more could you ask for?

Wonderful to deal with in all ways---fast, professional, no breakage or losses and very helpful.

If I could give no stars, I would. Everything about this move was awful. No communication, horrible customer service, massive delay in arrival, terrible packing, major broken items, etc. Only two packers arrived late on 8-3 to pack 2,000 square feet and left early that day. The same two came back late the next day - Mark the main packer and his assistant. Mark was a dirt dumb redneck who should be fired - or elected to Congress. His packing was so sloppy and thoughtless and he was impossible to communicate with. Mark and his assistant left on the afternoon of 8-4 with half the house unloaded and said another team would be coming by to load the trucks. No one came, and after several calls to Valisha the useless moving coordinator we gave up and went to the airport in Dallas for an early morning flight. My husband came back the next day, 8-5, and another team of loaders showed up but had no idea what they were supposed to do. The second set of incompetents had to re-pack and seal up some of the boxes Mark the moron neglected to do. Several days went by with no communication from Armstrong. On August 7th I finally got in touch with Valisha who said our things were sitting in storage and could not be loaded because Scott Bankston, the salesman, underestimated our weight by thousands of pounds, and apparently the company only has one truck that can accommodate a 2,000 square foot house. She promised they would meet our delivery deadline of 8-17 and acknowledged that Mark the packing idiot was a problem but did not offer to do anything for us. Scott the salesman told me that same day that he underbid to get our business and was unaware the company did not have a truck large enough to move us. Our things did not arrive until 8-21, meaning we were without our belongings for 2 weeks. Not only did they miss our delivery window, the refused to reimburse our expenses beyond the $100 per diem specified in the contract. Upon unpacking, we were shocked to see that items had literally been thrown in boxes with no padding or thought to how best to arrange them. Loose coffee grounds, broken ceramic casserole dishes, bent books - I could go on. A picture from my daughter's wall was folded in half and stuffed in a box and now it's ruined. Another picture was not wrapped or padded at all. A ceramic keepsake from her babyhood was unpadded and arrived broken. My daughter's dresser and hutch arrived broken and cracked beyond usage or repair as did her toy chest that I made for her when she was a baby. Amy Cortez, who has the ironic title of customer service manager, was also no help and was rude and dismissive of our very real complaints. Armstrong is ill equipped to handle a cross-country move, is staffed by incompetent, uncaring people who have no idea what their co-workers are promising on their behalf and contracts with packers and loaders who are abysmally unprofessional and downright stupid. We've filed a claim for damages and may take the company to arbitration if we are unsatisfied with the results. DO NOT entrust your belongings to Armstrong.

U.V.L.