Map
Detailed Information
- Place Types Electronics store
- Address 17713 15th Ave NE Suite 101, Shoreline, WA 98155, USA
- Coordinate 47.7579223,-122.3144544
- Website https://www.adt.com/local/wa/shoreline?ecid=R_DM_LMK_ADT_ADT_lo
- Rating 4.1
- Compound Code QM5P+56 Shoreline, WA, USA
Photos
Reviews
Do not listen if they say they will move your equipment when you need to transfer service...my wife has been on the phone over twelve hours, still no resolution and they want to sell all new equipment for the new address! We bought our equipment only eight months ago...wish there was negative star rating!!!!
I asked for the usual visit by the ADT guy. But the company double-billed me for the visit. They deny double-paying and won't return my money. Go to their website and you'll see no way to contact them. Customer service says it's not their problem. You can *FAX* a complaint to them, unwilling to provide a phone number or email.nnIn short: you're dealing with a national company, you'll be trusting your family's security to someone in Indianapolis or wherever.nnLike doing business with the Post Office? Then you'll love ADT.nnPost script: the email address offered by the owner below is a dead address.nnSTILL WAITING FOR A WAY TO CONTACT ADT.
After they get the money, need a service call. First 2 times, somebody said going to call me back, nobody did... 3rd time, a guy tell me we are going to set up a time for you, and put me on hold for 30 minutes... seems to me, basically they care you dearly before you sign the contract, and rest you guys can figure out...
Installation and function of the system works well. If ADT themselves dealt with the system then I think things would have been fine.nADT subcontracts to Defenders for all other work in my experience. Trying to deal with Defenders is an absolute nightmare. I would not recommend ADT as long as their subcontractor is Defenders.
Everything has been handled very well by your installer. He was very good at listening to my needs/concerns and with explaining everything to me. I have not had time to read the brochure that he left for me, but he was very thorough in explaining all the details. I feel SO MUCH SAFER NOW! I am 100% glad to have this service available to me!!! Also, so far, I have had only one issue and it was handled by two people over the phone who walked me through the process to clear my keypad. Great customer service! Great product!
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