Verizon Authorized Retailer - Russell Cellular

Carlos was very friendly and helpful. I quickly got a new phone with no issue. It was set up quickly, and I love being able to trade in my used phone to cover the cost of the visit and a new case/screen protector.

Jordan was awesome. Very friendly and helpful! Will definitely be back because of her awesome customer service!

Carlos & Jordan are awesome & makes you feel at home. Great customer service & gives you what you need at the cheapest price!

Would Have left a 1 Star review if it weren’t for Laprisha Rector. She’s extremely nice and helpful! However, this location seems to be EXTREMELY understaffed. Came in on Tuesday 3/23/21 with only 2 ppl working @ 6:20pm. Both employees helping ppl and 1 woman and her daughter waiting ahead of me. No big deal. So I sit and wait until 1 of the employees finally finishes with her customer. It’s about 7:40pm @ this point. Unfortunately, that employee now has to rush to Applebee’s to clock in for her second job. She says goodbye to Laprisha and nothing to me as I possibly could have made her late to clock in @ Applebee’s. Ok, kind of rude to not even ask what I need help with but i understand you’re working hard and doing what you have to survive, no biggie. So I wait about another 45 mins, around 8:20pm (They close @ 8pm and have already locked the doors) before Laprisha finishes with her customer and politely asks what I need. At this point I know Laprisha wants to go home as bad as me so I tell her “I wanted to upgrade my phone but since it’s so late can I make an appointment for tomorrow?” She said “We don’t really do appointments but since you’ve waited so long I’ll take your info down and let my employees know you’re coming in tomorrow around the same time.” (Around 6:30pm) I said “ok great” and left. Stopped by there today (3/24/21) @ 6:25pm and there’s 1 guy working. Yes, just 1 guy. Did not get his name but @ this point he’s already helping someone and there are 2 other ppl waiting. So I explain my situation and all he says is to come in @ 2 or 3pm. I told him I work later than that and he just rolled his eyes and continued helping his customer. Very disappointed, I told the 2 guys still waiting “good luck” and left. Very disheartening to say the least, but I do hope Ms. Rector finds a more well run location to devote her time, effort, and politeness to.

Carlos Anaya was excellent. He was very professional and provided the best service I've ever received.