Map
Detailed Information
- Place Types Moving company
- Address 920 IH 35 S, New Braunfels, TX 78130, USA
- Coordinate 29.6871471,-98.1237411
- Website https://www.uhaul.com/Locations/Truck-Rentals-near-New-Braunfel
- Rating 3
- Compound Code MVPG+VG New Braunfels, TX, USA
Openning hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 7:00 AM – 7:00 PM
- Sunday 9:00 AM – 5:00 PM
Photos
Reviews
Terrible Employee! I parked the truck I was returning at the designated spot. The signage posted asked that you remain by your vehicle until an employee assists you. I waited for approximately 30 minutes as a female employee walked past me a few times. Initially she was helping a customer with a trailer so I remained patient, assuming she would come help me as the sign said. She passed me and went into her office. I again waited for her to come out. After a long wait, I went inside her office to get assistance. She yelled, “You can’t come in here without a mask.” I explained to her that I did not have one because I thought I she would come out to assist me. Again, she yelled that could not be in there. Keep in mind there were no other customers and she was sitting behind her desk with a mask and plexiglass. Also, I remained more than 6ft from her. If she would have stopped to assist me one of the few times she passed me, I would never have had to go into the office in the first place. She was extremely rude and very unprofessional. I followed their directions that were posted, yet the employee completely ignored me. Not once did she ask me what I needed. Some people should NOT work with customers!
Ordered boxes online, was easy as could be. Grabbed them at the store where the staff were friendly. Staff assisted me with carrying and loading the bundle of boxes in my vehicle. Great customer service.
I was looking for a tow hitch at 3:55 October 2 and the worker was rude all can be. My boyfriend need to use the bathroom that was fine. But we left the building and the worker called him back. Telling him he has to clean the bathroom after himself. Did not ask if he could, he was told he better clean up after himself. The worker said he was not going to clean up after a group man. With the covid-19 many places have the bathroom close to public. Which is understandable and is probably what they should do.
First off; I was sent to this location because the first two locations I was given did not have the cargo van that I had already reserved in inventory. So they set me up to drive about 30 miles to this location. Then when I got there; they wouldn’t rent me a cargo van because my license address wasn’t in the same town. Why would I be sent to pick up something they had a company policy against me having? So they gave me a 17 ft truck instead. Why they could rent a giant truck to me, but not a cargo van is beyond me. So now I have to pay more in gas than what I needed plus put 30+ additional miles that I have to pay for, and they would not compensate me for. I had the truck for less than 4 hours and was charged $146, when their marketing states is $19.99 per day.nAlso, none of the employees had their masks over their nose and mouths the entire time, and were not enforcing any other customers to wear masks. This was an awful experience, and no management or anyone has tried to make it right.
We needed a hitch and trailer ASAP for a cross country move. We made an appointment and reservation the day before we needed it done. Anthony and Garrett were fantastic and so helpful. It might have taken longer than expected but they were so kind and polite which made up for it all!
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