Massage Envy

Very dissatisfied that they cancelled my massage 20 minutes before my scheduled time. The location made no effort to reschedule me so now I don't go here anymore. This was after wasting an hour and a half each way by transit too. :/

I signed up for a 6 month membership after talking to the front desk about my concern with turn over. Within a few months, the therapist I liked decided to leave. I scheduled with other therapists going forward. There was one therapist I really liked but her schedule was almost impossible to find availability with. I still continued to with my membership, trying to find a good fit. I had mentioned my concerns to the front desk a couple of weeks ago with the last therapist I had. My last appointment was January 16th (writing this review on 2/4) and my last appointment before that was on 12/23/19 . The woman I had told she had a cold and was not able to talk to me. I did not report the fact she had a cold but it made me very uncomfortable to say the least. I like to be able to talk with my therapist during my session. About a week after my session, I get a survey via email to fill out. I fill it giving honest feedback, some of which being negative. Today, I receive a message saying that some of the therapists are uncomfortable with my topics of discussions. I find it interesting that this feedback comes recently after I submitted my own negative feedback. I didn't talk to my therapist on 1/16 because she claimed to have a cold. So if they had a problem with my topic of conversation on 12/23 with that therapist, why on earth would I not hear about it for over 2 months?nnAnyways, hopefully my review is helpful to someone. I am glad to no longer be a member of this establishment. I would recommend La Vida massage, they are much nicer and the therapists have better availability.

Uh yeah it was McAwesome. Victoria is well let me just say, I thought I had a great massage before but after her I was able to differentiate between which of my pillows was causing my neck pain. That's why I give my McAwesome award. It's a 6.5 on a 5 scale better then the fabled 11 out of 10

I had the best facial in December! Went back again for a chemical peel and I see such a difference. Thank you so much for all your recommendations! I wish I remembered my esthetician's name (i'm horrible with names) to mention her personally but i saw her twice and will only go back to see her!nnAlso I must mention that I've had not so great customer service from other locations but this clinic has been good to me. No complaints at all! Thanks guys!

I have always had a pleasant experience at this location. Staff is friendly and accommodating. Relaxing atmosphere with hours that fit my schedule.