The Home Depot

Had exactly what I needed and prices were fare.

Had exactly what I needed. In and out in less than 10

LOVE HOME DEPOT! Christian owner and philanthropist. I have shipped here for over 25 years. Always have what I need, and customer service has always been fantastic!

Brad in tool rental was professional and got me in and out very quick. Best HD I've ever been to!!

Went to return some custom order windows last night. Couldn't get a straight answer on the restock fee. Spoke to the Assistant Store Manager Don and he couldn't tell me the restock penalty. Went to Customer Service and the gentleman helping me was as helpful as he could be. He tried to return the windows but it turns out he cannot return them via the store computer system. So he called the main office for guidance.nThe main office told him he could do it and explained how to do it.nIt did not work.nHe calls back and somebody starts working with him though they do not seem to understand how to do a return from their side. Then he is placed on a 10-15 minute hold (while I am standing there).nThey come back on the line and start the process again, then he gets disconnected.nSo he calls back....nSame thing, they are massively confused about how to return these windows and tell him to undo everything the other person had him do.nThen he gets disconnected AGAIN!nHe calls back. Gets about 3 minutes into the same explanation again and gets disconnected.... WOWnAt this point I have been standing at the counter for an hour and have seen Don walk by 3 times. It is also now past closing time.nMy guy calls again and then Don walks up and asks what the issue is. It is explained to him and Don tells me I have to take my windows home with me and come back tomorrow!nNo apologies, no attempt at accommodating my situation at all.nNow I have to reload the one window I did bring inside and have to drive 45 minutes home praying I don't hit a hard bump and break any of the 3 windows in transit.nNow I have to wait until the weekend to go do this stupid dance again. I will lose 3+ hours out of my day just so I can return these overpriced windows and have the privilege of paying a 15% restock fee on $2500. (I scoured the internet and HomeDepot.com to find this info while waiting) Crazy since I don't even have the 4th window as it is back ordered and won't be here until Nov 9th. Fingers crossed none of the 3 windows breaks in transit BACK to the store.nI already called Custom Relations and they offered me a $25 gift card. Gee thanks but I don't see myself going to Home Depot after this garbage is done. Stupidly I opened a Home Depot credit card to get a discount on these windows since they don't do veteran discounts. Now I will have to close this card as soon as I pay off whatever restock fee they toss my way.