Massage Envy

Booked an appointment for my husband and I two weeks ago. Left both names, asked for a couples room, left my card number to hold my reservation. The day comes and I call for the location since I don't live in Wake Forest and I was told there was no appointment and they are booked. But my husband received the confirmation text the day before and confirmed the appointment. I used to be a member in another state and I've never had poor service.

I called in to get an appointment for a deep tissue massage but apparently none was available. So the receptionist recommended a normal firm massage which should be as good as the deep tissue. So Nicole was my therapist and it was the worst experience ever. I felt like some was just applying oil on me, no firm pressure like I was promised. The customer service was inadequate. I felt i wasted my time and money.nnPlease improve your services

I surprised my sister with a 60 minute massage and I came in expecting a friendly receptionist but that wasn’t the case. She was very nonchalant. She actually told me that I could go shopping so I got the impression that she didn’t want me in the facility. I feel that is no way to treat customers especially if I’m paying for this service. She is not a very good person to have upfront and definitely won’t be back.

I’m so glad that I have a closer Massage Envy in relation to where I live. I’ve seen a few different therapists there and they all have done a terrific job with my massage...from listening to my concerns and needs to applying the appropriate pressure throughout. I’ve also had a facial here and there and they’ve been wonderful as well.

safe healthy environment and they make sure your temperature is checked and hands are clean and the work they do pays off