Publix Super Market at The Shoppes at Heritage Village

After Lowe's on 401 repeatedly treated us like total trash we started looking elsewhere. Across 5 visits so far Publix has been a charm. Carts get a fresh wipe down before you grab them, no one tries to run into with carts as they collect online orders, and when you ask for help, you actually get it.nnHonestly, we have become accustomed to level of service the 401 Lowe's Foods provides such that every visit here is just a pure joy. If it isn't the bakery person talking joyfully about their product, the deli manager overhearing you curious where something is and walking you to it, it the cashiers actually smiling and being personable.nnTop to bottom this store just is better. The price isn't even that much higher than Lowe's Food either.

My favorite place to grocery shop. Friendly staff and love the prices and no customer card.nThis is still the best.One bag of my groceries did not make it home,the staff and manager made everything right and painless. Thank you

This store is awesome. I'm thrilled they're in Wake Forest!! Not only is the stores always immaculate, the staff couldn’t be friendlier or more helpful. Kudos to doing customer service the right way.

Fantastic service! I had shopped through Instacart and when I got my $250 worth of groceries delivered. My husband helped put the groceries away, so I did not notice until later that a lot of the produce I was given was bad. A few days had passed when I went to use them and after finding several pieces bad, I called the store. The manager got on the phone and explained that the personal shopper who selected my produce was an Instacart employee, BUT he said that there shouldn’t have been any bad produce out for him to pick, so he said he would replace them for me. I live a half hour from the store, so he personally delivered them and even threw in a loaf of freshly baked bread! He went above and beyond what he needed to do! Thank you!

Store was clean, neat, very well stocked bathroom was clean . Worker friendly. I found everything I was looking for but some items high up short people like me can't get to them. So its helpful to have a worker at less walk the store every now and then to check if customers need anything