Sheffield Furniture Outlet

They have some very nice pieces. I am very happy Diane was able to resolve my concerns in a timely fashion.

The store is actually pretty well organized for an outlet and they had a good selection of stuff!!

My recent experience with Sheffield Furniture was disappointing. I have been shopping at Sheffield for 20+ years and I think they just don't care about customer service anymore. I ordered furniture for my new house and was told the delivery time would be 8-12 weeks. After the 12 week mark passed, I stopped by the store ask about status. I was told it was scheduled for shipping. After another week, I called again and was told there was a problem with the fabric and the furniture wouldn't be shipped until the October/November time frame. Six months for a furniture delivery is unacceptable and not once did anyone initiate communication with me to let me know what was going on. I emailed the design assistant and copied the store manager asking for a resolution. I proposed a few things that could possibly save the sale but received a lukewarm response with no real solution. I finally emailed to cancel the order and still heard nothing. I called and talked to the manager. She said the refund was in process. No one bothered to acknowledge my email and let me know this. The store manager also came across as if she didn't care. No apology until I told her I was disappointed with how things turned out. I ended purchasing furniture from Restoration Hardware. Some of it will be delivered in 2 weeks. The chain stores have more accountability and can't get away with non-communication and poor customer service. It's too bad that Sheffield doesn't take customer service seriously. I don't think they will be around much longer. There are many more options to buy high end furniture online and much better customer service at the chain stores.

Very nice store. Upscale furniture.

We loved working with Jane Faber at Sheffields on a decorating project for our new home. She was professional. knowledgeable and deightful. We look forward to working with her again in the future.