Arhaus

My wife and I have purchased several pieces of furniture from this particular store and they have been great each time. We like the look and quality of Arhaus furniture, and we have found the manager here to be super helpful and friendly. She was a pleasure to deal with and helped us find a couple extra chairs from another nearby store.

My wife and I just purchased a king size bed from this Arhaus location over the weekend. The staff was very helpful and made for a wonderful visit. While they did not have the specific model on display at this location, the salesperson on the floor named Kent and his colleague at the register assisted us with similarly sized beds. They also provided us with a swatch of the fabric to take home. It was a five-star experience all-around. Given how, like many people, my wife and I read online reviews for this store beforehand, I think it is important to address some of the negative ones from our own experiences as recent customers.nn1. Most nice furniture stores, among many like Arhaus in the DC area, do NOT carry inventory at the location. This is not an IKEA. They are more like showrooms and the salespeople take your order and give you the their best delivery ESTIMATE at the time of the order. Issues with delivery discrepancies are not the fault of any specific store or the salespeople working there. They are not maliciously trying to deceive anyone with overpromised delivery dates and simply provide the information they see from their warehouse systems. While I am not excusing gross delivery overpromises and I do agree it can be frustrating to have delays from delivery dates given at the time of the order, these delivery related complaints are best served to the corporate entity and not the retail store staff. Think about what you would do if you were in their shoes.nn2. Complaints about a specific piece of furniture, e.g. the fabric, again are not representative of the place of purchase for a nationwide retail brand, but rather can be very helpful as a review on the product's webpage. The Arhaus website has every product they sell along with a place for customer reviews. Take for example, if I purchase an iPad from the Bethesda Apple Store and the screen breaks from what I believe is a poor quality material - it is asinine and unfair to write a negative review for the Bethesda retail location's salespeople regarding issues with a specific product. I can and should share my feedback with specific to the product elsewhere, just not here.

If you place a custom order from them, it may take up to 19 weeks to be ready.

Bad customer service. Do not recommend. Furniture too overpriced.

Great customer service every time I come for my purchases. Fair prices and the excellent selection of furniture is what makes me come back more and more. Bravo!