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Ethan Allen

1800 Rockville Pike, Rockville, MD 20852, USA

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Detailed Information

Place Types Furniture store
Address 1800 Rockville Pike, Rockville, MD 20852, USA
Coordinate 39.0596722,-77.121467
Website https://www.ethanallen.com/on/demandware.store/Sites-ethanallen
Rating 4.3
Compound Code 3V5H+VC Rockville, Maryland, Un

Openning hours

Monday 12:00 – 5:00 PM
Tuesday 12:00 – 5:00 PM
Wednesday 10:00 AM – 5:00 PM
Thursday 10:00 AM – 5:00 PM
Friday 10:00 AM – 5:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

Photos

Reviews

Jennifer Faerberg (03/21/2021)

My experience with Chris Nguyen.nnChris is a true gem! He is an incredibly talented designer and a wonderful person. He is laid back, listens to you, doesn't push and makes the design experience as stress free as it can be. Chris helped me not only pick out a new couch, ottoman and pillows that met all of my family's requirements but he helped me create the whole room. He listened to what I liked, what I was looking for, what my family wanted and picked out fabrics that were perfect. They weren't ones I would have picked myself but in the end they were exactly what I wanted. He made the picking easy providing me just three choices and then we could make revisions from there. I wasn't overwhelmed and I'm thrilled with the combinations. And once we picked fabric he also helped me pick my paint color another task I dread. He gave me two choices and I loved one of them...done! When it came time to pick carpet I brought the samples to him, I didn't want to make a decision without his input because I totally trust his opinion. I highly recommend Chris and will definitely use him again in the future.

Juan Carlos Navarro (10/29/2020)

We had an outstanding experience updating our living room furniture at Ethan Allen, using a mix of online review of the options and a visit to the showroom at the Rockville Pike, MD. A big part of how excellent our experience was has to be credited to the support and advice of Christopher Nguyen, a designer in residence at that store. He answer all our questions explicitly, suggested valuable design tips, personally showed us the different models and fabrics we were interested in and produced a very useful simulation of how our living room would look like. He introduced some additions and variations on our original selections that led us to revisit some decision for the better. All this in no time and with more kindness than we have experienced in a long time in any store. We are grateful and highly recommend Chris as a designer.

Adith Subramanian (08/24/2020)

Bought a new house and wanted to get some quality furniture. The actual looks/quality/design was as good as you would expect. But the reason we ended up going with EA over the other furniture stores we went to was the customer service. We worked with Ellen Price and would highly recommend her to anyone, being the big reason we bought from here. She took our floor plan, existing furniture, and talked through our lifestyle choice to design a beautiful, functional, and affordable layout. We picked up a couple pieces and will be back to continue working with Ellen and filling out our home over time.

Tommy R (11/23/2020)

Ordered a two piece sectional sofa in July. They said it would be delivered sometime in mid September. A week after they said it was supposed to be delivered called them to find out the status of the order. They said the fabric was very popular and was causing a delay of about a month. Then about three weeks later again reached out to them. To which they replied we're expecting it in our warehouse the following week.nGot a phone call from them on the Friday afternoon of the following week, to schedule delivery, and collect the final payment. The delivery went very smoothly, and the sofa is great!nThe issue isn't the delay as much as it is the lack of a proactive approach to the delay or keeping me posted on the progress (or lack there of). It would have taken just a few minuets to send an e-mail saying that because of the popularity of the chosen fabric that there would be a delay in delivery of approximately whatever number of weeks. Had that been the case there would be another star or two in this review.

Gretchen R (11/15/2020)

Ethan Allen was once a great, upstanding American brand. Sadly, not so much any more. They can't keep up with manufacturing demands, which is pretty understandable; however, instead of responding with transparency concerning their extended backlog, they lie. Once they blow past the anticipated delivery window of 7 to 9 weeks, if you try to call customer service, expect to be on hold for over an hour. You can leave a voicemail instead of sitting on hold; but it'll be a couple of days until they call you back, if they call back at all. Good luck getting a refund.

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