Metro by T-Mobile

Sorriest service at the location on Shorter. They tell you one thing and then act as if they have no clue what you are talking about when it's repeated back over the next few days. Major rip off....was told to add two lines to my account ($120 unlimited for 4 lines) and then take off the two old lines. While in the store I was told it was going to cost around $150. I told them I had been told $108 three days earlier, but whatever. Got to the check out part and she then added I could add 2 phone cases for $10. Well, of course, seemed great at the time. I checked out and was told make sure to come back Saturday after Christmas to remove the other 2 lines to continue my service at be the same cost of $120 per month. In my haste I didn't look at my receipt until today. I should have paid around $102 for the phones and activation. I was sold the 2 phone cases at regular price instead of the $10 like I was told. Going into the store to make my complaint, all they could say was oh well, what do you want me to do? Someone was going to give me 2 cases as gifts but since they weren$10 supposedly, I went ahead and paid. I told them they need to ring up the cases, minus the $10 and give me my money back. They refuse to, even tried hiding their names, especially Veronica, and upon calling the store manager, he said I am more than welcome to come to Douglasville to discuss the matter because he has no clue when he will be in Rome. The service at this location is very disgusting, unprofessional and does not do justice for the other locations in the Rome area. Lies are constantly told, then it's like they get amnesia about what was said and who said it.

Me and my kids have service with them and they are really great

Very slow.. Super unprofessional

Great service as usual

Great customer service. The girls are so nice and always very helpful. Best metro in town.