American Signature Furniture

On 03/21/21, we purchased a couch from Horace and received a 4/10/21 estimated pick-up date. On 3/31/21, Millie called, offered free furniture delivery (they would not bring inside but would drop off as long as an adult was there to sign). Millie could not give a delivery window/timeframe and said we must be home all day, but delivery personnel would call 30 minutes before drop-off. She verified my contact info and confirmed a 4/2/21 delivery date. On 4/2/21 (after waiting until mid-afternoon), I called the store for status, explaining how I stayed at home as instructed.nMaria apologized, said they scheduled delivery for 4/3/21, not 4/2/21, and she would call me right back. After waiting over an hour with no response, we reached the store again. Maria said she spoke to the warehouse about what happened, confirmed 4/3/21 delivery, and said delivery personnel would call us in the morning. On 4/3/21, the delivery man called at 7:45 am and confirmed our couch details/fabric color. The call came before store hours and led me to believe since they inconvenienced us the day prior, they were making an effort to correct it first thing. When it reached noon with no delivery and no additional calls, I called the store. At 12:50 pm, Maria said she was confused because now the system showed conflicting info---one area showed the furniture was in the warehouse, and the other showed a 5/26/21 delivery!! She said she would research and call me back. At 1:30 pm, Maria called and explained she could not access the warehouse and find my furniture because the warehouse staff wraps everything for delivery, making it impossible to sort through, and she said the warehouse staff left early for the holiday! She could not reach the warehouse manager, but she spoke to the store manager, who was on the road to NC for vacation and unable to offer assistance. Maria said she understood my frustration, would try to follow up with me Saturday but promised to call Monday. It’s Monday afternoon, and I have yet to receive a call. I've been patient but I’m not a priority, and I’m canceling the order. I will take my money elsewhere. There are serious issues with the management. If the staff is too overwhelmed to make a call, they are too busy to leave early for a holiday. If work is so slow that they can afford to go home early, they should have delivered my order as said or called to explain what happened. It’s inexcusable.

I made a first trip to American Signature to get a feel for some of the furniture that they had and I wanted to spend all of my money there I felt like a kid in a candy shop. But I did leave just to see what other stores had to offer. I didn't find anything that I like anywhere else so during my second trip Bryan helped me get exactly what I wanted, he was even able to get my credit line increased which I was very thankful for! Overall he was awesome and I really appreciated his help. The team in this location is very kind and helpful I am glad I shopped with them.

My wife and I were “browsing” for couches recently and made our way into American Signature Furniture. We gravitated to our perfect couch and just as we were sitting there a wonderful gentlemen named Floyd came to our assistance. He walked us through the various options, welcomed others to the store, and was extremely friendly the entire time. We ended up buying on the spot and couldn’t have had a better, low pressure, experience. Big thank you to Floyd for being so great!

Delivery was very quick!!!!! I was still in bed when I got a call at 7:50am saying that they would be at my house in 10 minutes, I had to quickly get dressed. Most furniture delivery takes hours before they come, but American Signature was awesome!!!! My only problem is that the other half of my furniture has been put on back order and I will not receive it until March. It’s very important to call at least a week before your delivery to make sure all your furniture will be arriving on time. The manager discounted my new bed because of the delay.

We had a great shopping experience here recently. They had the exact furniture we needed for our oddly shaped living room. Our sales person, Melissa, was so helpful! She was great about offering suggestions, but she never hovered. She gave us space to talk without feeling pressured to purchase anything.