OfficeMax

I have used this location for my Notary stamp for as long as I can remember. I have not had an issue until this year. The person that placed my order did not do it correctly. I learned this when I went to pick up my stamp and they had to re-order it. I called to check on the order and was told that it was not in, I asked when it would arrive and the employee told me to call back. I asked why I was not able to receive a date of return and they further went on to be unwilling to assist. When I asked who I was speaking with, they stated a worker in the print department. Needless to say, this bothered me. I asked to speak with a supervisor and was placed on hold for for an extended period of time and then the worker came back and stated that he, which I presume was the manager, stated to look it up and tell me when it would arrive. I was further bothered because that should have been done when I initially asked when it would arrive. I still did not receive basic customer service from the worker and asked to speak with the manager. I was placed on hold and the call disconnected. I called back was placed immediately on hold without a greeting and I disconnected the call. I called back, Bill, the print manager answered, I was previously speaking with Addie, he without greeting or anything, goes on to tell me when my order would arrive. I started to explain the experience I had with the worker, named Addie, and he was uninterested. It was clear to me at that moment why the worker, Addie, was unwilling to assist because of the example of the manager, Bill. I was prompted to write this review as a result of poor customer service and will also contact the corporate office because customer service should still exist and people who are hired to do those jobs should perform that role and provide customer service.

Giving them one star because there’s nothing lower. Typical of OfficeMax... ZERO customer service. AND, they are requiring people to wear masks. I don’t mind this but the way that the manager handled it was threatening to say it mildly. He came up and without saying hello, introducing himself, being customer oriented, DEMANDED I leave the store immediately because I wasn’t wearing a mask. I’m curious if his regional director or regional VP would be impressed with how he handled the situation. Fine with me ... just lost the several hundred dollars I was going to spend. Not just this evening, but forever.

I enjoyed the convenient self printing kiosk. Always my go-to place for printing documents. The team members are always very helpful as well.

Went to purchase a printer. While there I had some health concerns associated with wearing a mask. They weren’t open to hearing my concerns and said I can shop somewhere else. It would be nice to shop where they respect my health concerns.

The WORST place to shop. Unfriendly and just downright RUDE staff. They flat out LIED to me. Do yourself a favor and go elsewhere.