Map
Detailed Information
- Place Types Electronics store
- Address 975 Cobb Pl Blvd NW Suite 101, Kennesaw, GA 30144, USA
- Coordinate 34.0084475,-84.5819744
- Website https://www.adt.com/local/ga/kennesaw?ecid=R_DM_LMK_ADT_ADT_loc
- Rating 4.2
- Compound Code 2C59+96 Kennesaw, GA, USA
Openning hours
- Monday 7:00 AM – 6:00 PM
- Tuesday 7:00 AM – 6:00 PM
- Wednesday 7:00 AM – 6:00 PM
- Thursday 7:00 AM – 6:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 7:00 AM – 6:00 PM
- Sunday 7:00 AM – 6:00 PM
Photos
Reviews
Terrible customer service. Terrible customer care. After 5 years of being a good customer I received the worst possible care/service when it came time for me to move. With no regard for the customer from December 2020 through March 2021 I was charged for a months I didn't require service, charged for mistakes the representatives made on their end, double charged my bank, spoke to several representatives and all had different policies. I tried adhering to the policies and timelines I was given each time I called but, still got extremely poor customer care. For a company as big as they are the customer service and consideration for your customers is lacking. Every time I called I was tossed from one representative to another. Would have to be on the phone for an hour or so. It's really unfortunate because the equipment is good however, they lack value for their customers and can do better.
They might have a great product and service after install, but I guess we'll never know. Filled out request to get information online, the agent who called was extremely pushy and would not back off trying to force me to make the purchase immediately. Told her multiple times that I was just getting prices and needed to discuss with my wife, and she refused to accept that. Even after I told her that an aggressive sales approach was not the way to go, she continued in the same vein. Finally had to hang up on her. Not worth the effort, we'll look elsewhere.
Our technician Randall Thomas Jr was absolutely amazing! He went above and beyond to help us and make sure everything was absolutely perfect before he left for the day. I would definitely recommend him to anyone wanting top quality service!
This is my first purchase of a home security system and I am very happy to know that I made the best decision ever in choosing ADT to protect my home and my family. Every representative from ADT was incredible and the most friendly, helpful and respectful people. From the first call I made in response to the flyer I received about ADT and it's products and services to the fantastic installer who was the most amazinging person. He was very professional, experienced, friendly, patient and he truly cared about helping me and protecting people. The installer was very respectful of my time and arrived on time of my appointment. He explained every option available to me and he listened to all my concerns about providing the best equipment for my situation and home. I am beyond pleased with his excellent customer service and I love every option available to me with the system purchased. Thank you ADT!!!
Mike is a terrific salesman and installer for ADT. He is quite knowledgeable, explains the ins/outs of each option well and does not try to add to the expense by piling on options. The installation went smoothly, his explanation of the system was clear and he kept us off line for 3 days til we mastered the system, which was not difficult. Overall my wife and I are very satisfied.
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