Re-Bath Mid Florida

Never returned calls after installing a damaged product.

The lifetime warranty is useless. We had our master bathroom remodeled in 2015. Twice, since then, we’ve called with problems and cannot get anyone to return the call. We purchased a nice Koehler toilet as part of the package. During installation, the toilet lid was a slightly different color than the rest of the toilet. The installer unsuccessfully tried to find a replacement at Lowe’s and Home Depot and finally settled for a lid that matched in color, but was not a Koehler brand lid. Then the toilet started leaking water all over the bathroom to the point we had to turn the water off, making use of the toilet impossible! When we called Re-Bath to fix it, they initially would not call back, and finally scheduled an appointment days later. We considered this an emergency, our choice being turn the water back on and flood the bathroom or turn the water off and have no toilet to use! Currently, the same toilet continues to run when flushed. My husband says it’s a simple repair he could do himself, but Re-Bath says the warranty will be voided if we touch it! Yet, they won’t call back to schedule someone to come fix it. So, again, we have to turn the water off between using the toilet or let it run incessantly, running our water bill up. What good is a lifetime warranty if the company will not ever return phone calls and/or repair their product?