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IMUSA USA

North Westside, 6000 NW 97th Ave, Doral, FL 33178, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 5:00 PM
  • Tuesday 8:00 AM – 5:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
Reviews
Dietra Lynn (01/15/2021)
Terrible customer service! I have been lied to repeatedly since December 28th. I emailed customer service for a defective can opener and still to date have received NO RESPONSE in writing. Their products are very poor quality just like the customer service. Do not spend your hard earned money on anything made by this company. You'll be back online or in line purchasing a product that will work. Read the reviews on other websites like Amazon; there are over 1,000 reviews stating their products are cheaply made and defective.
Karla Moose (08/07/2020)
Our electric espresso maker was not functioning properly and I contacted customer service. Daniella replied promptly and after I sent the required documentation, she had a replacement sent to my house. This kind of customer service is rare these days. IMUSA stands behind their products!!
pat s (02/01/2020)
I purchased a imusa pressure cooker on January 2, 2020. that was missing the pressure valve. I can called & e-mailed all the information they asked for. They said they never got my e-mail. Someone was supposed to e-mail me back nothing. Its February 1, 2020 and still have no response. This place has the worst customer service
Damien Verdin (08/13/2019)
Called them to request replacement screws for panini maker I got as a gift from my brother a year ago. I was told by Daniella that although the manufacturer didn't provide them with replacement screws, they would replace the unit with a new one as that model had some issues with the screws in the past. I was very impressed with how Daniella handled our request for parts and it was a real pleasure dealing with her. Many thanks to IMUSA, and especially to Daniella for the excellent service provided.
Maritza Vazquez (12/07/2020)
Very good products unfortunately very bad customer service. Will never buy anything IMUSA again.
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