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west elm

3117 W Cary St, Richmond, VA 23221, USA

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Detailed Information

Place Types Furniture store
Address 3117 W Cary St, Richmond, VA 23221, USA
Coordinate 37.5532425,-77.4811807
Website https://www.westelm.com/stores/us/va/richmond-west-cary/
Rating 4.2
Compound Code HG39+6F Richmond, Virginia, Uni

Openning hours

Monday 10:00 AM – 7:00 PM
Tuesday 10:00 AM – 7:00 PM
Wednesday 10:00 AM – 7:00 PM
Thursday 10:00 AM – 7:00 PM
Friday 10:00 AM – 7:00 PM
Saturday 10:00 AM – 7:00 PM
Sunday 12:00 – 6:00 PM

Photos

Reviews

Todd “geekhunter” Cranston-Cuebas (04/01/2021)

Incredibly helpful staff. Nice items, prices seem okay, but what stood out was the salesperson. She pointed out that she's not on commission and we can ask as many questions as we like.

Nic Temple (12/21/2020)

The store and staff are great, but they are let down by a poor supply chain and IT solution for tracking the order post sale. My family of 4 has been sitting on beach chairs in our new house for 2 weeks now and no one can tell us why our shipment is delayed. Their online tracking system shows material (1 sofa and 2 chairs) has been in transit for 3 weeks to the distribution center. When I call, they tell me one chair has arrived and the sofa, but both chairs shipped at the same time. Customer service is telling me sometimes only one item might not get scanned, but no one seems able to find out where the other chair is. We purchased the material due to items being in stock, one month later and there is no further clarity on when we will receive our order. Customer service is not helpful and a waste of time.

Butch Preston (08/18/2020)

Chris was exceptionally helpful. Told me he'd get an update for me by the following day. Sure enough, he called and made sure my Dekalb couch would be delivered as originally promised (and the reason we bought it instead of a custom made item.) Thank you to Chris. 5 stars, but from experience, no one reads 5 or 1 star postings. It should go nicely with our Slope chairs etc etc. Thanks, Jackie

Angelo Cortese (09/09/2020)

Disappointed. I ordered the Silhouette Pedestal Round Dining Table - White Marble/Antique Brass on June 08, 2020. The estimated arrival was already incredibly late, August 20th to Sept 3rd. It arrived on Sept 8th, 3 whole months after the order. This is already something to be aware of, the times of delivery with them can be very long. Today, Sept 8th, I received the table and guess what? The marble top is cracked. As you can imagine after waiting 3 months for this table, I'm not happy. The delivery company told me it could take 1 to 2 weeks to receive the replacement. A few hours later I received an email from West Elm saying it will take more than 2 months to receive the replacement. We are talking half of a year to get an item, IF THIS TIME it won't be cracked again or who knows if I'm ever gonna have this table. Times are too long and I can't recommend their service.