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Animal Medical Center of Frederick County

681 Aylor Rd, Stephens City, VA 22655, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 6:00 PM
  • Tuesday 8:00 AM – 6:00 PM
  • Wednesday 8:00 AM – 6:00 PM
  • Thursday 8:00 AM – 6:00 PM
  • Friday 8:00 AM – 6:00 PM
  • Saturday 8:00 AM – 2:00 PM
  • Sunday Closed
Photos
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Animal Medical Center of Frederick County
Reviews
Adrienne Shah (02/10/2021)
Customer service is awful and they care more about business than animals. Trying to get the records of a cat I adopted for 2 weeks without luck. Lots of back and forth and never any results. The previous owner passed away and they won’t release the records because of a past due balance. Even after it was paid in full! Promised me call backs several times and I never heard back once. Each time I called I got a different person and different answer. They can only tell me “yeah it looks like the cat was on a special renal support diet” and nothing else! So in the best interest of the cat we will start over at a new vet. Please beware of these folks and understand they only care about taking your money and do not have the best interest f any animal in mind! Stay clear of them.
Heather Watters (02/07/2021)
Customer service needs training!nShared from a friend.nNo compassion. Unreal!nTold adopter cat had medical issue that needed special food.nWouldn't tell what kind as $92 balance to be paid.nI asked them to release, we would pay, just not there yet.nThey won't release until paid.nI told them I didn't want to bother my mother, who lost her child ffs, with this yet, could they please just tell the food name?nNo.nAdopter tried again, no.nMother calls to pay they tell her to call and pay collection agency, but don't provide ref number so we can't.nI call to pay with the understanding they will release the recordsnThey take my payment then still won't release. Front desk was told not to, she needed to talk to the owners.nThey used to be good vets who cared about animals. That shifted a few years back and now...well...shame on them
Lynn Dampman (02/09/2021)
Shared from a friend.nNo compassion. Unreal!nTold adopter cat had medical issue that needed special food.nWouldn't tell what kind as $92 balance to be paid.nI asked them to release, we would pay, just not there yet.nThey won't release until paid.nI told them I didn't want to bother my mother, who lost her child ffs, with this yet, could they please just tell the food name?nNo.nAdopter tried again, no.nMother calls to pay they tell her to call and pay collection agency, but don't provide ref number so we can't.nI call to pay with the understanding they will release the recordsnThey take my payment then still won't release. Front desk was told not to, she needed to talk to the owners.nThey used to be good vets who cared about animals.
Stephanie Jahnigen (02/07/2021)
They don't care about the animals in their care, they only care about every penny they can get. My personal experiences with charges double the estimate with no change in care or procedure, no explanation. Death in the family and even when her balance was paid, they wouldn't release her cat's medical records because of a collection fee. I even offered to pay the fee, we needed the info right away...nope. hung up on me instead, I wasn't even rude, just shocked! Wouldn't even call me back. No common decency. Used to be a great place...
Sara Groves (03/15/2021)
Started using this vet on a friend's recommendation. I was not disappointed! The staff was friendly & efficient and Dr. Sam took her time to talk with me about my newly adopted senior dog.
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