Chown Hardware Bellevue

Very nice selection with a high ticket price but hey, quality is there.nnIt is something to look at for years and it needs to be ergonomically correct, functional, easy on the eye and a conversation point at times.nnI’ve looked around but was not dressed for the occasion I guess to meet bathtubs, toilets, shower fixtures and other Toto’s.nThe sales lady asked me couple of questions and was helpful to note that all items are quite expensive.nIt’s not what you say it’s how you say it...

I bought my lock and kept it for a couple months before installing it I did not know anything was wrong with it until it was installed. When it was installed we later realized that the rod that turns the lock on the inside was short and as a result it kept falling off where it was supposed to be thus damaging that part. I requested multiple times that they replace the damaged part but they refused, rude over the phone. They just sent a longer rod which is useless coz the other part was damaged.

Chown Hardware exceeded All our expectations, every step of the way. Doug, was OVER THE TOP helpful. We purchased a wall mounted vanity, a French product. After the plumber installed the sink and vanity, something was off. We called Doug to discuss the problem. This was not Doug's job! But he knew the product and was dedicated to customer satisfaction. He dropped by our home, which was near the showroom, and diagnosed the problem. (Plumber error) We are so grateful and couldn't believe his can do attitude. Chown sells beautifully designed quality merchandise. Customer satisfaction is priority. Visit the showroom, you will not be disappointed, but rather, amazed!

Very rude staff. Salesperson was lacking in problem solving abilities and basic people skills. They try to upsell everything and then condescend when asked for different price points.

Our beautiful sink we ordered from Chown came cracked and by the time we discovered it we were close to our install date. Customer service at Chown did not hesitate, they quickly ordered us another one and pushed for a quick turn around. They will get all my future business!