Sleep Number

The manager Sylvester is awesome! Helped me track down a now out-of-stock mattress cover and held it for me to come pick up. Super easy and was able to use all my coupons and reward dollars!

What a con job. We bought a $6000 bed, including the adjustable platform. We were assured that we have 100 days to try out or we can return for 100% refund. After 30 days, we just were not comfortable and decided that a Temper Pedic would be a better bed for us. We called Sleep Number and were then told that, according to the contract, we can only return the mattress because they consider the adjustable platform to be “furniture” and non refundable at $2100. I asked to see my “contract” and was then told that because I ordered over the phone that there is no signed contract. I have referred this con job to the Attorney General for resolution. Sadly I didn’t check out reviews for this company before I bought. If I did I would see that I am not alone in being swindled by false advertising, out right lies, and extra hidden charges. Beware before you buy!!

Very frustrated with our Sleep Number experience. We spent over $6,000 to get a new bed, sheets, pillows, etc., and with a delivery window of 9:00am-noon this morning we were up early eagerly moving around furniture, stripping beds, and preparing for the crew to arrive.nnNo show. I get a call from a dispatcher. The crew showed up to the wrong address and called the wrong phone number to reach us (turns out they were using my old address and phone number from when I bought my first SN bed about 13 years ago, and the sales rep didn't update it). OK--so I give them the correct info, and the crew is supposed to call me with a new delivery window.nnHours go by. Still nothing. I call dispatch and get their VM, so I call the actual store where we bought the bed to reach someone who I hope will have an inside track and more pull to get this fixed. That seems to work, as the sales rep calls me claiming the crew will now show up at 4:00pm!nnNow it's almost 5. Still nothing. I call dispatch and find out that not only was the crew still trying to reach me using the wrong phone number but they were also calling me to tell me they were running too late and were calling it a day, so we'd have to reschedule delivery.nnWhat the...?! We were FIRST on your list today! This was YOUR mistake, and this is how you handle it?nnYou know, we were pretty hesitant about spending $6,000 on a new bed, and that was before the pandemic hit and things got so crazy. But after being treated like this on top of it?nnThe order is CANCELED. We'll be looking for another use for our $6,000--I hear toilet paper is a good investment now.

We had a great experience at the Bellevue Sleep Number store in the mall. Dakota greeted us professionally and took a lot of time with us explaining the products and going through how the beds work. He explained to us how to find the right number to get a comfortable night's sleep. He also went over the 12 months same as cash option which we used. It has been two weeks since our bed was delivered and we love it! Dakota is knowledgeable and friendly and fun to work with. We highly recommend Dakota and the Sleep Number bed.

I don’t recommend C4 mattress and company. The sell process was great the refund is horrible.nAgent who received my first call about return lied me that a refund can be made after 30 days after delivery date. The policy says: “ Your authorized return must be received by us within 30 days.” It’s from their website. She tried to expire my refund rights that mean I will stay with their product forever. The second agent made me refund without any question!!! It looks that they have the stealing methods of business.