T-Mobile

I had an incredible experience thanks to Danny DeNicola. He really went above and beyond to help me and make my experience a positive one. The store did not have what I needed and was unable to order it for me. Danny literally got out his own personal cell phone and called other stores for me to see if they had what I needed. Thanks, Danny!

Great experience. I would recommend anyone to see the T-Mobile in Bellevue Square Mall for service & questioning about there phones.

Spent an hour discussing plans and phones with an associate, finally arrived on a plan and phone, told the associate I would come back with the plan discussed when the phone was in stock. Store wouldn't notify me when phone in stock, had to keep calling. Finally it came in, went to the store, but because the associate wasn't there, I had to go through the entire process again.nnYou guys need to keep this information on prospect customers, really no reason we should have to go through the whole process twice.nnAssociate rude and defensive. Other stores can do this, don't tell me it can't be done.

Kai and Kate were both fantastic! Amazing customer service and really went above and beyond to make sure we had a good experience when buying a new the new Z Flip.

During such a difficult time having a situation come up where I needed to replace my phone last minute because I waited for my jump on demand to almost expire Created a tough situation for the sales associate.nnLet’s add a few more details LOL number one the account holder who lives in Washington state had to be present in Bellevue, I the person who waited till last minute lives in Los Angeles now lol.nnLet’s add the worst detail, wanting a phone last minute that had more availability on Christmas Eve during a 50% off sale… In other words impossiblennBut that didn’t stop the sales associate for being extremely helpful yesterday, with my friend who was there and present At 4:30 on a Sunday because of me...nnYoung lady that helped my friend called every available store that she could, and confirmed that my situation just couldn’t be cured because of the timing.nnThe timing is my fault, and even the T-Mobile stores here in California Were extremely polite and patient But what stood out more with the fact that this young lady, whose name I wish I could remember, made every effort possible to find out if the phone I wanted was available.nnThis is the kind of service that deserves recognition this person did everything they could within reason to help me.nnI hope to God to learn that person’s name soon but in the meantime the store obviously has some of the finest employees during such a difficult timennto the young lady who helped my friend Abby yesterday, thank you so much.nnTo the manager I spoke to today, you guys are doing a great job! My next visit to Washington State I have to stop by and thank you all in person!