Ashley HomeStore

We ordered a 3 piece sectional with chaise lounge and also a coffee table. It took about the amount of time they said it would. The items were delivered and installed. When they delivery installers were here, they set everything up and we found that we should have ordered the extra chair section so the coffee table would fit better. No biggie we just went back and ordered the single piece. $300 more just for that after spending $2500 on the other items. It’s been 15 weeks so far with no delivery of the chair section in site. Numerous calls to a sales person has only gotten us more frustrated. Dates have been pushed back. She even said once that her manager could take some money off the cost of the piece or a gift certificate. Well we were offered the certificate. As we will not be shopping there again, we said no. This weekend is the next supposed date, but nothing yet. Considering going higher in the food chain to get some answers.

I called this specific store before driving over an hour to the location.. once arriving to the store we were told it would be a minimum of four months before anything could be delivered. I am not upset that there's back orders but I feel like that would have been valuable information to tell me before I made the drive over to the store. I feel like the customer service was lacking as well. We were practically ignored the entire time we were there and when we asked a question the gentlemen pointed in a direction to a TV that would show us more inventory. He could of walked us over there instead of leaving us to wander around aimlessly. I'll be bringing my business back to the coast where we are from.

Went in last week and was helped by Linda. She was very polite and professional. Will definitely be going back!

While I was at the store looking for baby stuff Linda was a big help and I will definitely be coming back for her help when I come back to the store.

I was very pleased with my experience at the Corvallis Ashley Home Store. I was shopping for a budget-friendly mattress for my son. Assistant manager Matthew Brown was very friendly and helpful. He quickly narrowed down our options and did not pressure me to spend more than I had in mind. The ordering process was quick and painless as well. It was definitely the easiest mattress purchase I have ever made. I will certainly return there for our next mattress!