Panera Bread

The bacon turkey bravo sandwich is my go to, with a side of mac n cheese

Delicious food, but a little spendy.

First time at this location, which is my new home location. I just moved here and was looking for something that would be the same as it was back home. That’s what you look for in big chain places, uniformity.nIt was not the same. About half the options available for purchase in the baked goods, maybe they were making more? But when I was told where to wait for my coffee I just saw people hanging out and talking to each other. It didn’t seem as if anyone was busy there, maybe a symptom of Covid? My friend ordered a black coffee and a cinnamon roll. I ordered a blended cold brew.nWhen he went to fill his coffee they had decaf and dark brew as the only options. We were discussing the merits of their “coffee subscription” and decided if this is the way the coffee bar sits we wouldn’t pay for it here. Sad though, I was happy to pay it at my old home location.nWhen the girl brought us his cinnamon roll she asked if he would be eating it there or to go. When he replied that he intended to eat it when he got home she said “Oh good”. Whether she intended to make us feel unwelcome or not that was pretty disconcerting. We felt very awkward while we sat there and waited for the people hanging out in the back to make the blended cold brew.nAfter a brief wait, I was called up to get my coffee. I picked it up and the gentleman started to walk away. I asked him if I could please get a straw, to which he replied, “didn’t you get one already?”. He then started frantically looking around for straws, left and came back and tossed two straws in my general direction. It looked as if he might have been the only one doing any work, and was frustrated with his coworkers. That was my perception at least (they did have a we’re hiring sign right when you walked in).nI’m going to take that into consideration as I know how overworked, stressed and frantic you can feel when your place of employment is understaffed.nI’ll give this location another go, and if the service changes I’ll edit this review. 02/28/2021

In general, the food is good but there are a lot of issues with consistency. They occasionally forget ingredients on sandwiches and the size is all over the place. I once got a sandwich on a two inch slice of bread. If I get soup, I usually ordered two baguette pieces and half the time they forget it. I recently discovered that Tuesday is bagel day and had bagels delivered to my house. Both times they didn't put my tub of cream cheese in the bag and told me they couldn't refund my money when I called in. They did offer to let me pick it up, but there's a reason I ordered delivery and didn't pick it up myself, and that's the same reason why I can't come pick up cream cheese.

The order was completely wrong but we did get a extra cookie and latte for free lol