Lowe's Home Improvement

Went there looking for a lawn mower. Staff was courteous and very helpful answering all my questions. Selection and prices were excellent and I did buy a mower.

A few years ago, they introduced buy online and pick up in store. Many places we’re starting to do this at the time. Lowe’s completely failed at it. I won’t go into the issues I experienced multiple times back then, other than to say that I stopped shopping at Lowe’s completely.nnFast forward to now. We’re in the middle of a pandemic and many places have perfected their store pickup or curbside service at this point. We’ll, not Lowe’s.nnThere was something I needed that Lowe’s had, but Home Depot did not. I pulled up after receiving the “order ready” email. I checked in using the app. I don’t waited about 10 minutes with no response. I then called the number posted on the sign (the alternative way to check in) and nobody answered. Waited 5 more minutes, then I went into the store. The store was deserted. There was a handful of employees up at the front desk. Someone was assisting a customer with a return. I went to the store pickup resister and stood there for a minute, assuming the nearby staff member would come over. Nobody came. I then announced that I was here to pick up my order. Someone came over and said “can I help you?” I reviewed the steps I took leading up to now with the employee. He then said, “oh, the store pickup person is on break”. So I guess when the store pickup person goes on break, store pickup is closed. ud83eudd37ud83cudffc‍♂ufe0f

Paint depth. The gal was quick, friendly and helpful. Sorry I didn't catch her name, but she was blonde, late 20's early 30's, Fri or Sat. Very pleasant. Nice for a change, I'm in this area only since 3 weeks ago.

Returning an old water heater which was under warranty.nPeople in Lowe's have idea what to do. Customer service all the the up to manager at night time. I wrote an email to head office still waiting for some to contact me back except the auto reply. Lowe's on his way out be careful to shop there. Home depot on the other hand not just awesome has a great Customer service.nGood luck and think twice before walk into Lowe's.nThanks for reading.

Ordered online. Order was ready for pick up quickly. Checked in at store and order was promptly brought out. A very pleasant experience. I love Lowes!