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Pottery Barn

2800 W Big Beaver Rd Ste T-259, Troy, MI 48084, USA

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Detailed Information

Place Types Furniture store
Address 2800 W Big Beaver Rd Ste T-259, Troy, MI 48084, USA
Coordinate 42.562538,-83.1852629
Website https://www.potterybarn.com/stores/us/mi/troy-somerset/
Rating 3.7
Compound Code HR77+2V Troy, MI, USA

Openning hours

Monday 11:00 AM – 7:00 PM
Tuesday 11:00 AM – 7:00 PM
Wednesday 11:00 AM – 7:00 PM
Thursday 11:00 AM – 7:00 PM
Friday 11:00 AM – 7:00 PM
Saturday 11:00 AM – 7:00 PM
Sunday 12:00 – 6:00 PM

Photos

Reviews

Pat Daly (02/09/2021)

Worst retail experience of my life!! Ordered a 3 piece kids bedroom set back in October, and I still have not received it now into February. The Ryder Detroit delivery team is the worst! They have lost pieces, refused to assemble my order, ask for a tip and are late every time I have tried to get the pieces delivered (5 delivery attempts and counting). I have over 50 phone calls into the customer service phone number, gone through 2 different supervisors, and no one will follow through to call me back or get me the bunk bed I bought 5 months ago. I have called the retail store with no call back from a manager, this could not be a more disappointing experience!! They have missed every delivery window, and I watch it get pushed back every week. There is no excuse for this poor of customer experience when your spending over $4k on a bunk bed.

Daniel Chapman (12/03/2020)

Id give you 5 stars if you would deliver my chair. It shipped 2 months ago and apparently never made it to the distribution center. Nobody knows where its at. I never get responses. I just want my chair, It is well past the expected delivery date.

Michael Kukielka (01/26/2021)

Certainly the best stocked Pottery Barn in the area with a huge showroom. Very attentive and helpful staff.

Ruksana S. (03/19/2021)

Friendly staff. Love my dinnerware from here.

Chris Kotwick (01/25/2020)

I went up to the Somerset PB and was helped by a young man named Christopher. He was fabulous. He answered all my questions and I could tell he was genuinely invested in helping me with my product selection. I shop at this PB often and yes, sometimes the service isn’t the greatest. Christopher took some extra time to help me locate a product that I was trying to locate and purchase. I was super impressed with Christopher’s knowledge of the product, his patience with me in trying to find the product I wanted to purchase, and his overall demeanor. He was extremely nice and professional. I would highly recommend asking for Christopher as his customer service was outstanding.

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