U-Haul Moving & Storage of Saco

I have never had such awful customer service.nIt started when I was denied access to my unit during the stated “storage access hours” of between “5am - 10pm” as stated on my receipt. I was hung up on by the manager after I requested a refund. This led to me having to call out of work the next day so I could catch my flight on time. That cost me $140 for missing work and I had no other options than to use this storage unit even though I didn’t want to anymore because of the loss of money and time crunch I was forced into. Then my alternative contact was harassed not even two days of myself being late on my payment. After the way the start of this process went, uhaul was not on my priority list of bills being paid. Maine has a 15 day grace period regardless and the 7 attempts to harass myself and my alternative contact before I was even a week late was very inappropriate. Upon arrival all the way from North Carolina, and completely paid up for at least 2 weeks, I arrive to a lock on my unit claiming I haven’t paid my balance. The manager let me in and never so much as apologized for the Misunderstanding, nor have I received an apology for the very beginning of this awful experience. While finishing up it was not even 7pm yet and I was already being asked if I was almost done. If the “storage access hours” differ from the “storage office hours” then the receipt I received on every payment is incorrect and should be fixed for future customers. I checked in and checked out that night and The very next day my fiancé went to empty the storage unit of the things I could not lift as I’m pregnant. When he put the code in my storage unit was now denied access. I have emailed Jennifer Strout to fix the initial issue at hand and she has had no response. I will not ever use this location again for my moving needs. If I ever have to use uhaul again it will be the last resort.

I had called Uhaul at LEAST 5 times to make sure they could install a trailer hitch and wiring for my horse trailer. All 5 times I was ensured that there would be no issues having a 7 prong installed. I show up the day of my appointment and walk in the door. I wasn’t greeted when I walked in, but instead was only asked for the keys to my car. Not my name. Not what I was having done to my car. Just for my keys. Had the man of done his job I would’ve found out then that they were installing the wrong package. I never got a phone call saying that my car was ready, but an email that was auto generated. When I showed up there was a wire hanging out of the back of my car. When asked about it he said it was the preferred method for wire installation. The preferred method is to leave a wire hanging out of the back of my car? Not only was the wire hanging out but they installed the incorrect wiring!!! I spent almost $500 for a job that was done incorrectly. I’ve called multiple times and someone named Sean was supposed to return my calls. Do you think I’ve ever gotten a call back? Of course not. I will keep calling until I hear back from corporate. Thankfully Lees Family trailer is used to the “u-haul syndrome” as they call it and are used to fixing these guys mistakes!nn**And to top it off the scraped the inside of my trunk as well as my bumper. My Jeep is BRAND NEW 2020 and did not have any dents for scrapes when it went it!!!

Go to lowes or home depot for a truck, way cheaper!!!! Waited in line for 45 mins with only 2 customers in front of me, the service was friendly by Jennifer but the knowledge of the job was almost non existent. Nobody seemed to know how to work the computer to help customers, another employee helped a customer for over an hour to rent a trailor without even telling the 8 people waiting in line that there were no more trucks to rent, completely wasting everyones time. The box truck I did get was old and super sketchy steering issues a break squeal. I was told it would be $30 for the hour, they neglected to mention .99 cents per mile which is OUTRAGOUS!!! I get back to find out I'm paying 3 times what I was told. I used the truck for 40mins and was charged $60+. First time here and I will never be back again! This location needs tremendous help!!!

Don’t waste your time here! Made a reservation to get a hitch installed and they called me 2 hours after I had dropped my car off that they didn’t even have the hitch in stock! No apologies for wasting my time. Lance who works there is rude!

Easy to understand the bad reviews. I stopped yesterday to buy a rubber gasket on a U-Haul installed set of chains. They refused to sell them to me. I drove down the road and another U-Haul dealer GAVE them to me.