T-Mobile

Was receiving great customer service until the manager stepped in. The manager Eric is rude and very unprofessional. We have been going to this location for years-formerly as the Sprint store and now as T-Mobile, without any issues and with amazing service. If this is T-Mobiles customer service-it is time to change carriers.

John gave us excellent customer service. Hi is very knowledgeable and answered all of our questions.

Tyler G. and Katherine are very knowledgeable, helpful and friendly. Tyler took time to explain the options of a couple different phones, even taking one off of the testing station so I could hold the phone in my hand to make sure I was comfortable with it. Katherine spent A LOT of time with my husband in showing him options, setting up his automatic alarm, changing touch time, putting a screen protector on the phone so well that you can’t even tell there’s a screen protector on the phone. She was also EXTREMELY helpful and friendly during our time in the store. They only had one Galaxy S20 in the store, so Tyler called another location to have a phone driven over for us, going out of his way to make sure we both left with our new phones. Tyler also came out with me to pair our new devices to my Chevy Equinox, show me how the charging doc worked in my vehicle (our other phones were too old to use it, so we’d never taken advantage of using the cordless charging doc), even changing the name of one phone so that we could have both phones linked with mine being the primary. I can’t stress enough how great these two employees were to us. They had other customers and walk-in’s come in which they handled so professionally and juggled taking care of all of us and our needs without ever acting as if anyone was bothering them or stressing them out. It’s nice to see young people enjoying their jobs and treating us “old folks” with kindness and respect and making 100% sure we were comfortable during our new device purchase. They were wonderful and deserve recognition for their outstanding customer service and knowledge of the technology in their store.

I recently switched to T-Mobile and received excellent service from the staff. Very knowledgeable and honest people who helped me save on my monthly bill. They’ll have my business for years to come!

Justin was so patient with helping us and getting us set up with new phones. Very friendly and professionals at this location! Thank you!