Home United States Illinois Verizon Authorized Retailer - Russell Cellular

Verizon Authorized Retailer - Russell Cellular

4661 E Maryland St Ste 4, Decatur, IL 62521, USA

Map

Detailed Information

Place Types Electronics store
Address 4661 E Maryland St Ste 4, Decatur, IL 62521, USA
Coordinate 39.8175066,-88.8826674
Website https://www.russellcellular.com/?y_source=1_ODk2MTY4OS03MTUtbG9
Rating 4.2
Compound Code R498+2W Decatur, IL, USA

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 12:00 – 5:00 PM

Photos

Verizon Authorized Retailer - Russell Cellular

Reviews

Derek Green (03/09/2021)

Maurice was a pleasure to work with and made the visit a good one. We had a lot to do while we were there and he was by himself. He didn’t miss a beat. He was able to prioritize and juggle taking care of our needs as well as other customers that came in.

Taylor McClanahan (03/15/2021)

Betheny was extremely helpful and made the experience of getting a new phone and switching to iOS much easier than I expected. She was very friendly and answered all of my questions as well as helping me get everything switched over and working properly. She provided amazing customer service and I will definitely return in the future because of her!!!

D. Chrys Bundy (10/08/2020)

Here’s another case of a business where the employees are much more helpful than the owner/manager. I recently added my mother to my Verizon account. Since I’m out of state I had to ship the phone to her. My mother took the phone in to Sara at this location and paid the $25 for assistance in transferring contacts and data over. Sara was great. The issue is with the owner/manager. The next day my Mother realized that not all of the contacts were transferred. Additionally, all network functionality - calls, texts, data, etc. wasn’t working. In a panic she went back to the store looking for someone to help her. Mind you, she had paid $25 for work on the phone the day before, work that wasn’t necessarily complete. She walks in and the manager / owner proceeds to tell her that he doesn’t troubleshoot. He was busy on the phone, and couldn’t be bothered with a customer - an elderly woman with a breathing condition in a panic - who was in tears who had no way to call anyone for help. After practically begging him he tried to give her an 800 number - but how was she supposed to call without a working phone? I’m sure he felt like a big powerful man making an old lady cry.

Brenda Naber (10/01/2020)

Sarah was incredible, my phone was literally blinking from screen to screen. She tried to remedy the problem but was unable to. I was due for a new phone, but I wasn't intending to purchase at this time. I told her I wanted something comparable to what I had without quite so high of price tag. She was so patient with me & explained the different features of 3 or 4 phones that were in my price range. She gave me a heads up on things that were different from my phone to the new one. I was really put at ease for this transition. Love my new phone! Thanks Sarah!