Verizon Authorized Retailer - Wireless Zone

Great experience changing service providers!! Great offers!! Very friendly staff they were awesome and super fast! Value for our money is way better with the plans at Verizon. We were with AT&T and paid way more and did not get any perks. So far I’m very pleased with Verizon!!

My phone broke, so I walked in, and I was assisted by Kelsey. I apprehensively changed from an iPhone from a Samsung. I'm usually not a customer who is persuaded to buy something unless I absolutely have to. I'm a fix-it before I buy-it. So I was going to do an insurance claim, originally. Being a financially-based buyer, I'm always focused on price-point, and if the phone she put me in would be in my best interest. I understand it's in her best interest to pitch something to me, I also am a car salesman. However, this time was different. It was personal, and she actually took her time to walk me through all of the specifications of the iPhone 12 Pro Max, and why it would better benefit me than what I was used to. It seems like every phone these days are just so expensive, but she helped me look at the features, and made me feel comfortable walking out of the store with a new phone that I wasn't used to; but above all, being a financial-based consumer, the biggest thing I walked away with, was confidence and pride that I'll be able to get my work done in a fashion that leaves me feeling more productive. Monetarily, the investment is worth it. But what's more than than, the fact she invested her time into me, was a priceless experience that I'll never forget. She even talked me into an Apple Watch. I'll be back once it's time to upgrade, and when my friends and family needs upgrades, I'll only recommend Kelsey. This store knows what they're doing. I've also worked in mobile sales before, and she demonstrates the type of training that I wish I had.

I was so happy to find out that Kelsey Love joined the Verizon team. My family and business used sprint and she was our representative. We loved her, but had to leave Sprint. We switched to Verizon, but was concerned about the customer service, we actually have that documented. When we found out Kelsey is now there we are reassured that it will be great. Good job getting her on the Verizon team! She is AMAZING!!!!!!!

Antonio and Kelsey were awesome! Helped me bring my tablet over and get into a new phone and save money on my bill. Highly recommend coming and seeing them

Garrett and Antonio are by far the best duo customer service folks I have encountered. Super patient and always making sure to get me out the door with a fully working deathstar. Appreciate all the time they spent with me.