Rent-A-Center

This store is very unprofessional. They give attitudes and they yell at you. I am in customer service and if i would have treated someone the way they do i would be fired.

The staff was not very smart. Paid to hold my item and they didn't. The staff was cursing loud and I felt uncomfortable. Not good customer service in my eyes.

Shannon is the absolutely rudest person I have ever spoken with. I have no idea how he is the store manager. I went in today to look at what type of furniture he had for my cousins house because we have no couches since he just moved here for a new job. I am here to help him set up everything. When I went into the store I told Jose my situation he said I can have him fill out an online order form and he will call and confirm the information. I said okay well will he remember which couch I wanted to order for the house he said yes he would write it down and I can just put his name on a sheet so he will know who to look for I said awesome, just put his basic information on the sheet like I was told and then I left and called Mike and let him know to go online to fill out the order form and to let me know when he is done so I can follow up with Jose. We wanted the order form in today so we could have the couches by tonight. We have 3 kids in the house and because of the move to just outright spend thousands of dollars isn’t plausible right now. Well I called in when the order form was completed by mike and was toldnJose was on lunch he would call me back in about ten minutes. A few hours later I call to follow up again because mike told me after work he didn’t receive any calls. Well not sure what happened but Shannon got on the phone on a power trip. Telling me he’s the store manager and isn’t allowing us to order from there. I asked him why he said we aren’t allowing you to make an order for someone else. I let him know the situation the same one I told Jose and he let me know he’s the store manager and he isn’t letting us do it. I again asked him, I followed what your store employee said and basically all I was there for was to pick out furniture to match the house and then told mike to fill out the order form online: he said in a rude voice I’m aware what you are trying to do and this is my store and y’all can’t do that and he’s the boss and it’s his store and I can find another rent a center in the area. When I asked him what his name was so I can report his rudeness he said Shannon is all you need to know. And then he hung up on me. He had to be one of the rudest people I have ever encountered. Didn’t even listen to the situation. Shannon is one of the most disrespectful humans in the customer service industry!!!

absolutely the worst experience ever... wasted time driving to this location... dude could’ve said over the phone they don’t deliver in the home when i called but he waited til i got there to say he had limited stock as well as they drop everything off at your door

I despise rent a center. There were a couple of times that I could not make a payment and dates that I was getting paid the next day or. They threatened me with the police and accusing me of fraud. I will not EVER GO THERE AGAIN.