Verizon Authorized Retailer – GoWireless

Our experience was absolutely ud83dudcaf AMAZING. Hailey was WONDERFUL. We went into the store on a Sunday thinking they closed later and Hailey stayed 3 hours AFTER the store closed just to solve our issues and to help get our account straight. Hailey was kind, professional, knowledgeable and willing to go above and beyond for us. We to this day will contact Hailey at the store if we are interested in changing ANYTHING on our account only because we know we can trust her ud83dudcaf. The only other suggestion I have is GIVE THAT GAL A RAISE VERIZON!!!!!! I love this store and will keep my business in this store.

When I switched to Verizon 2 months ago, I went to the Bonham location to do so. The girl with “authority” at the time, don’t remember her name, dark curly hair with tats, set me up. We discussed what my bill would be, total with devise and a agreed. Now my bill is $30 higher than agreed upon. I went in today to see what the problem was. She was adamant that she discussed the bill accurately. I would not have switched if it were that high. I was deceived. As I was asking what information I needed to switch to another provider, she rudely kept talking. I asked again, she said “ I am going to tell you if you let me talk”, very rudely. I did say a few words at that point that I am not proud of using, but being treated like that as a customer and as an elder did not sit well. She was also very rude to a customer with no mask the first time I was there. They also walked out. I give one star because I had to choose at least one to post this. I also received a threatening Facebook message from some guy shortly after I left the store. This employee gave my name out which should be against company policy. I am contacting Verizon over that.

If I could give more stars, I would!! I was on a roadtrip and staying in Bonham on my last leg. My fiancee and I went to the Verizon store n Sunday afternoon prior to my leaving Monday morning. When we walked in, we noticed the store would be closing soon, which was earlier than we had anticipated. When we explained to Hailey my situation, she said no problem, she would take care of us regardless of how long it took. We had to do a number of things including porting a number over from ATT, and transferring information between 3 phones including 2 I-Phones and an android. Hailey was amazing!! She explained everything to us as she went through the multiple processes required to complete the transactions. She helped us find the best value on service and accessories we needed. Because of the complexity of the issues, and several power outages due to a storm, we were there for almost 3 hours after the store closed. Hailey never once seemed bothered by how long it was taking. She was a consummate professional at all times. She was kind, considerate, and and seemed genuinely pleased to help us resolve our issues. I am back in Colorado now but will only deal with local stores here if I absolutely have to. Hailey's amazing customer service and friendly approach has won her a customer for life. If there is anything I need done, Hailey in Bonham Texas will be my first call! I have been dealing with cell phone stores for around 18-20 years now and this was hands down the best experience I have ever had.

Staff here is very knowledgeable about the plans and products. Very satisfied with their service. I had an issue with an add on and they helped me get it all worked out. I'll come here over going to the big store any day. Thank you Hailey and Kristina!!!

Always exceptional customer service here. This team in the Bonham store works well together and in doing so provides their customers with the best deal for the customer. I'll never go anywhere else. Great job Josh, Hailey and Kristina for helping me!!! You guys rock!!!!