U-Haul Moving & Storage of Denton

I can not say enough about how great my experience was here. I went in a few days early to verify my online reservation and asked a bunch of “new guy” questions. They patiently answered and made some great suggestions. I showed up at my scheduled time and was in and out in about 15 minutes. Got home and was worried I needed something bigger and they went out of their way to find me another. Just great, great service. Highly recommend!

I've used U-Haul for years and this is the first time I've had a negative experience with them. I'll definitely never use this location or any other U-Haul again do to their borderline extortion and lack of communication.nnI'll glady pay a premium to their competitors.

I just called leo and explained how poorly the second party uhaul dealer. He said have me number to call. They said they would be able to refund me completely. All calls are recorded and monitored. Everyone was rude. The number leo gave me only directed me to someone not who who he said it was. Then she transferred me again...wrong person....over hour and half of wait.nnThe truck was off the full level.nnBus Barns;nnIt was muddy and dirty. Like someone dropped a soda and it exploded everywhere.. also most of them come with a dolly as long as you don’t break the tag. You won’t be charge. No dolly and he said he had none. The tank gas was off. We didn’t wear a mask the entire time even tho I asked him to put one on. My asthmatic and can’t get sick and my mother who was 60yrs of age. He never stood 6ft part. I never received any confirmation numbers, texts, emails, or etc. I called the next day to ask where again was the drop off location. He told me he didn’t know. Hours later he send me the pick up and drop off paper and texted it to my email. His mane was Jack at Bud Barns. The whole place was sketchy and muddy. He charged my card serval times and taking photos of my ID and card. We made an online reservation and paid for it online and he said I didn’t . Then charged me again. No one wants to help me but send me around from person to person. I signed in online etcnVery very sketchy place. Now I’ve been online talking since 430 trying to explain what happened and no on it’s getting back to mennNEVER EVER WILL I RENT FROM UHAUL AGAIN. Ripped me off, overcharged me, rude customer service. Technically lies...I was informed I be refunded completely for all mistakes!!nnAlso give uhaul cash if you ever go through them again !!!nnSCAMMERS!!!!!!!!!!!!!!!!

I had bought a hitch for my truck cause I didn’t have one I rented a trailer. I couldn’t use my truck due to the tail lamp not working so didn’t use the truck, so tried I to return the hitch and they said it was to used.

Quick and seamless. Friendly staff.