Sleep Number

I forgot the little lady that helped us. But we had pretty much made our minds up what we wanted before getting there. But she. Was very helpful in answering all my questions and helping us out with all our wants and needs.

Updated my rating from 2 to 4 stars. I appreciate that management reached out and tried to resolve to the best of their ability. Very frustrated! When you pay 6k for a mattress you expect certain service that comes with it. I bought my mattress on September 6th. If the window delivery doesn't work for you, then expect delivery to be pushed back by 1 month. Now I'm expected to wait for my mattress until December 6th. I'm literally going to take a day off to be there so that it can be delivered on a convenient time for them. Buying experience was great. Once you buy the mattress delivery is something else.........

I ordered a queen size bed with a gentleman on the phone and told him my bedroom was upstairs. he did not ask for any measurements for the ceiling or the width of the stairs he said it should fit just fine and this was a queen bed. I waited three weeks just to have the delivery people tell me they could not get the bed up the stairs. They said I would have to upgrade to a king for it to fit up the stairs. I then called the store explain the situation to them and they said there was nothing they could do and that I would have to pay an extra $1200 to get the king size bed instead of the queen. I am going to call customer service and see if anyone else can help me because the people at the store are terrible at their jobs and don’t know what customer service is. I do not recommend this place to anyone.

Even during Covid times this was an excellent experience. The transaction was done in a pleasant and friendly manner. This will be our second Sleep Number bed. Soon we hope to be sleeping as well as we were in our first Sleep Number bed.

Chris was amazing! Very helpful and patient to get us exactly what we needed. Thanks Chris!