Verizon Authorized Retailer – GoWireless

Unfortunately, I have to give a poor rating due to my brief, but impactful experience here today. I came in due to some assistance needed with products that I had bought during the Black Friday deals purchased in Oregon. The other store I had purchased from said to come in without hesitation to get assistance setting up everything. Well I thought now that I’m in my home area and wanted to ensure I don’t set up anything incorrectly, I’d come into my local Verizon store(Battle Ground). But once I arrived here, I was quickly explained to that due to it being a different location that it would cost a fee, which I totally understand. I did feel slightly frustrated after that due to the misunderstanding and lack of information given to me from the store in Oregon that I had purchased from, as it seemed extensive to drive back to Forest Grove OR just to get help setting up their products. Especially after just spending so much money on switching carriers and products...However, my negative experience with this store is how I was addressed regarding the situation and spoken to in a way that made me feel stupid. Especially when I asked how long it takes for the bill to adjust and then inquired why it takes longer. I received a response of “there’s a billion other people with this service...” I had asked a sincere question so I could understand, since my other carrier never took a couple months to adjust a bill. Maybe because they’ve been asked that question many times by people that she had responded that way to me. But, it felt unnecessary and rude, especially to a customer. After that remark I felt bothered, yet inquired about returning accessories to which she responded right away with an annoyed tone “why?” quickly followed by her stating she couldn’t do that there either. So, everything I had asked in my short time there was quickly shot down and given no effort to even try to assist me or give alternative solutions, nor was I shown empathy to at least try to understand my situation. There was also no other customers in the store, so it wasn’t as if they were pressed for time. I’m a very understanding person, however my overall encounter here left me feeling bad about myself. I’m disappointed this was my experience with Verizon after only being with them less than a week and it being quite a difference experience than my positive experience in Oregon. I’ve never written a negative review before, but it didn’t feel right not to share my experience after the way I felt leaving here. Hopefully this was just an off day for the person!

2 hours before I had to be in Portland for an appointment my phone got squished. Ran into this Verizon store and a very helpful gal provided me with fast friendly service. I was able to get a new phone set up and make it to my appointment in time.nThanks!

Nice and clean location with sanitizing cleaners for hands and devices as soon as you arrive. Went in for a new device but ended up not qualifying for the promotion I was looking for but the associate that helped me was friendly, professional, and made sure that, even if we didn't upgrade, that the account wouldn't have any lingering issues.nMost likely will visit again in the future.

D really is a work of art she makes everything so easy simple an cut through I enjoyed our interaction a lot !!

On Wednesday morning we had the pleasure of being cared for by a young lady with short black hair. I am sorry, but her name escapes me. Her customer service skills were excellent! She was the only one to tell us the tower service was down until at least Friday. No wonder our equipment did not work.nWe had been hung up on 4 times by Verizon customer service on Tuesday evening and we were, to say the least, frustrated. Her demeanor did so much to defuse the situation.