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Sears Hometown Store

232 Valley Center Pl, Sequim, WA 98382, USA

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Detailed Information

Place Types Electronics store
Address 232 Valley Center Pl, Sequim, WA 98382, USA
Coordinate 48.077693,-123.1677214
Website http://www.searshometownstores.com/home/wa/sequim/3919
Rating 4.2
Compound Code 3RHJ+3W Sequim, WA, USA

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Reviews

Rena Keith (11/02/2020)

My husband and I had purchased a dishwasher years ago and it finally quit working. We called and had it serviced twice. After one wash it would quit. I called the service department and was connected with someone out of the country and with very poor connection. After two hours on the phone and getting no where I finally hung up. We drove to the Sequim Hometown Store and talked to Anna. She was wonderful! She immediately got on the computer and within 24 hours we were contacted and the problem resolved. What great service!

AL Ornelas (11/14/2020)

Loved the in oerson experience instead of on line shopping. Owner gave us pros and cons of the the models we wanted to see. Arranged for delivery a month sooner than we expected. Well done Hometown!

becca white (10/16/2020)

They know there isn’t much to choose from on the peninsula, and the customer service shows it. I purchased online knowing what I wanted. A week later a received an email that the dryer I ordered was not actually in stock in the store, it was. So I went in, purchased the one that “wasn’t in stock” off the showroom floor. When I asked about the original purchase being on sale I was told, “well, can’t go back in time, that’s the price today.” Should have gone to Home Depot!!nnEdit: this review doesn’t include the headache of going thru a dispute with sears. I was charged for both dryers, so I disputed it. I actually got a message saying, “ I distinctly remember you picking this dryer up, so we really need to discuss this dispute.” So then I called, talked with a manager, was told I’d get a calL back. Never did, I called and left a message for a call back. Nothing!! Worst customer service.

Christina Purviance (12/12/2019)

Excellent Customer Service by Brian. His knowledge of the products was superb, and he found a way to replace our broken appliance quickly. Prior to working with Brian, we purchased online based on the ease and purchased appliances through a big chain (non locally owned) company. We will now be shopping in person from the Sears Hometown store for anything they carry that we need. Just purchased two appliances, and have our next two scheduled. See you soon Brian! Thanks so much.