Hefner Furniture & Appliance

We went to 3 other stores before coming to Hefner. Carol House, Bob's Discount Furniture and Ashley in Manchester MO. We live in High Ridge, MO so we are not close to Hefner. I appreciate the eccentricity of the owner and how he decorates his stores. He makes it a tour when you enter his store. There was a group of people who came in as we were finishing our order to see kitchen chairs, but their topic of conversation was the attractions could see other than furniture while at the store.nnWe did not work with anyone. Roger Pulley greeted and guided us to what we were looking for and he disappeared until we had questions. Roger never tried to add anything extra to what we wanted. Each of the other stores had a list of must haves to be added. Roger did not. He allowed us to purchase what we needed and my wife added a couple of items herself, based on the prices we were given and how well the store is staged.nnWe had purchased Furniture at another store and, but in a matter of 5 days the order was delayed 3 times and pushed from April to the end of may. Additionally, I checked the online reviews much to my dismay. This was common place and many of the reviews saw delivery pushed out an additional 4 months. I should have checked before we bought. So we cancelled that order.nnHefner's online reviews were very good. Hefner's quality of product's allowed us to upgrade what we were purchasing in a Power Reclining Sofa and Love seat, better mattresses at a price we could buy 2 and still save money. The other companies charge $329.00 for delivery and would not remove the old couches. Hefner has no delivery charge for our area and will take the 3 old couches and 2 mattresses. Hefner's 5 year Warranty was much less than the competition, plus if you don't use it, it becomes an in store credit . 1 other store offered that, but it was $150.00 more.nnFinally, we talked with several people who were there to add furniture as repeat customers with great comments. I can vouch for the fact THERE IS NO PLACE LIKE HEFNER'S and Roger Pulley!

Furniture shopping is a delight at this large, well set up and managed emporium. Customers are greeted and made to feel right at home, which helps in the furniture shopping process. What a delightful experience. Ask for Mr. Robert Baker or Mr. Roger Pulley to assist you among the entire staff.

Hefner’s product line and customer service is exceptional. I purchased a chair for my Dad that is hard to find but they actually had it in stock. That was surprising. When my Dad’s needs suddenly changed, they demonstrated a customer first attitude that is rare these days and I’m grateful for their willingness to accommodate my needs.nnI highly recommend this furniture store for their quality product and exceptional customer service. If I could give them 10 stars, I would.

We have been shopping for a recliner for a few weeks now. The quality we found at Hefner Furniture was far superior to other stores. Solid built, Well padded. Very comfortable.

We had a great experience with Hefner’s from picking out the couch all the way to delivery. Dwayne was very knowledgeable about all the furniture and very professional. We had to wait a long time for the couch to come in from the factory due to all the covid delays but we got it delivered today and we love it so much. Tim and Nathan delivered the couch and they were early which was awesome. They worked fast and even moved our old couch for us. I hope they enjoyed their fresh baked cookies. ud83dude0a