Panera Bread

I witnessed disrespectful treatment to military and terrible food operations and quality. First and foremost, there was a manager on duty who did not respond when a military service member politely asked to speak to a manger. He asked twice and another worker flat out ignored him. I don’t care what is going on with the crazy operations side and how busy you are - it is flat out unacceptable to not even address a military veteran and/or service person when they speak to you and ask a simple question about their large order that is supporting your business. He patiently waited and waited and was rudely told by one worker that the manager was “busy” and then ignored when he flat out asked to speak to a manager.nnAdditionally, there was an elderly woman who just wanted her pizza remade because it was cold and the Panera employees barely acknowledged her and continually couldn’t address or explain the status of her order and they were not friendly/customer-service oriented at all and were only focused on making more orders and what they were doing. A simple pause to listen to the customer and address concerns goes a long way, folks.nnOwnership really needs to step in address these major issues. In addition, the majority of people (myself included) would receive their food after the at least 30 minute wait and then have to come back up and make adjustments because after all of the time waiting the order was wrong. For example, in our order they only gave us 1/2 of a sandwich when we paid for a full sandwich, left the hummus off off the Mediterranean veggie and only gave us one bag of chips instead of two and forgot our drink. Also, typically the proper customer service thing to do is to say “I’m so sorry for your wait and that we got your order wrong”, which only one person working there did during my wait there.nnExtremely poor representation of a normally well-operated company and is making me rethink my support of Panera in general.

The food was good, the lady at the drive through was pleasant. They only got one thing wrong. Loved my soup and bread. Order a large sandwich got a small one but was replaced with what we ordered and we also got to keep the small sandwich. We were from out of town...

Received birthday gift cards and got me a great lunch. Plus once I gave my cellphone# they gave me a free cranberry muffin. Great staff and tidy place!

Panera is still a favorite. I had a good experience, but feel a little price-gouged. Good service.

My husband really wanted a souffle for breakfast but it was already 10:00am on a Saturday. They had one left! He was happy.