Metro by T-Mobile

Terrible customer service. I realize they close early because of pandemic. I arrived 25 minutes before closing and stood outside waiting for 25 minutes only for the employee to open the door at 6:00 and tell me that they are closed!!! She said she couldn't tell me her name or her managers name!! I would have been ok if I hadn't waited outside for 25 minutes!! She could have said earlier we are busy with customers and cant get to you. I was there to buy a new phone and add another! And now I'm seriously thinking about switching companies!! That's ridiculous actions . I cant even get in touch with anyone from customer care. I've held over 20 minutes 3 times!!

Best Metro by T-Mobile in Dalton! They where very informative compare to other stores. Switched over and got my free iPhone ! If your looking for good customer service and great deals on accessories this is the places fellas!!!!

Alcatel phone pos went and got two phones, the Alcatel and moto e5 and call quality is very poor I called 911 because of a apartment on fire and call kept cutting out and dispatcher couldn't understand me. Just bought 4 days ago and screen cracked I got insurance when I bought phone and they won't replace or fix staff is very unknowlegable

The staff at this location is rude unhelpful and unknowledgeable. I have never been treated so terribly in my life. I opened my accou tont in October. With two lines and the LGK 20 phone. My son came to live with me so added him a phone. His phone ewa stolen so I let him have mine. In November I opened a new account so I would get the same kind of phone. With this phone I was offered insurance and purchase it. I have had three strokes so I am clumsy I dropped my phone in the tub. I returned to the store December third. I was never told the insurance company would mail me a replacement phone for a small deductable. I was repeatedly told I was not eligible for the upgrade so I would have to pay for the phone full price. The phone I had was to expensive so they offered another one. This phone is useless. I can't call out it doesn't ring when I receive a call. I called customer service and they offered me a deal told me to go to the store. I get to the store and they would not honor the deal. The clerk did do a factory reset on the phone. While she had my phone I asked to call customer services from their phone. The clerk walks to the back of the store and she came back the lady on the phone asked to speak with her. All of a sudden the replacement phone i purchased became a upgrade that I am not eligible for. I paid full price for this phone and can't use it. It is the sorriest phone I have ever seen. The lady on the phone to talk to me again. She was trying to get her supervisor to see if we could resolve this problem. I am thankful the calls are recorded because before I knew it the law was there to escort me out of the store. I have never been so humiliated in my life. Keep in mind the location of the store. There was cars slowing down to watch me being walked to my vehicle like some criminal. Now I am stuck with a phone that I can't use. I have filed a complaint with the BBB and we will see how it goes. I am still in shock about the way I was treated and I must say I worked upper management in retail before I became disabled and if the employees at one of the store I was over treated a customer like that there would be no one left when I finished with them. When I paid my bill on the two accounts they combined them for me. The insurance was removed and I was told I would be losing my Amazon prime and guess what I never even knew I had Amazon prime in the first place. That was the first time I was told that it was an option on the phone.

Friendly staff and great plans.