Aaron's

Do not let these negative reviews fool you. I’ve been shopping here for 4 years and the customer service is always excellent. Renee and Aaron always make the experience smooth and easy plus they always gonna me MULTIPLE options for anything I need. I always know exactly how much I have to pay and delivery is always on time with no damage. As long as I’m in Conyers this will be my go to store.

Great customer service

the absolute worst customer service a truly uncaring group of individuals who are more concerned about collecting commission than you and will lie about your payment due date and amount to ensure they get it.

Very friendly staff. Store is always clean. I can only assume the low ratings are from people that like to pay whenever they want or that do not meet the qualifications.

Worse experience. I ordered a Nintendo Switch online for the kids for Christmas. I ordered on the 22nd and the website said 2-3 days for delivery, not business days, so I expected it no later than the day after Christmas. I called store to request an in-store pickup since the location was 3 miles from me and would save them some delivery energy and the general manager Renee stated they only deliver... ok that’s fine! She stated she was going through delivery orders as we spoke and will be giving me a call that day. Never got a call... I had to call the store on Thursday, the 26th to get an update on order, being that I had a house full of extended family and kids and wanted them to enjoy their gift and also keep them busy. I was told by a rep that only a General Manager Renee has access to my account and that she won’t be in until Friday, the 27th. I then asked to just cancel my order please and issue a refund and was told only Renee can do that too! ud83dude12ud83dude12 ud83dude02sooo, what if Renee had leave or an emergency that kept her from work for a few days!? Not ANY single employee would be able to help me??!! I was told “well sir, we would ask the regional manager to come down to assist” ud83dude12ud83dude12ud83dude02 okay great. I called the NEXT morning at 9am to speak with Renee and was told she was unloading a truck and she would have to call me back as he took my name and number down. Didn’t receive a call at all, I had to call back at 2 in the afternoon just to find out my order wasn’t even processed yet and that “it should be in the pile for the day”... just issue me a refund please and send a confirmation email that my contract and order was cancelled. “Sir there is nothing I can send you to confirm cancellation...” WHAT?!? So there’s no document, no email, text, tweet, piece of mail that proves that I cancelled my order/contract without any obligation?!??.. you got to do better Aaron’s in Conyers and it started with leadership!