Lowe's Home Improvement

I have been upset with Lowe's since 2017 when they did the floors in our house and wouldn't send anyone back to fix a little problem we found. We finally gave up and are living with the problem. I don't go to Lowe's much at all anymore, when I used to go for everything--mostly because I live 30 seconds away! I made the mistake of going yesterday. I needed specific types of repotting soil and Amazon cannot ship those items to our address. Some kind of agricultural law. So I purchased from Lowe's and asked for Curbside Pickup since I do try to limit my contact with people I don't live with. Received an email that the order was ready. Drove to Lowe's. Parked in a Curbside Pickup Spot. Checked in on the app. No one came out. Called the number of the Curbside Pickup sign. The number rang 20-25 times and disconnected. Called EVERY EXTENSION in the Lowe's directory. The numbers would ring, then disconnect after 20-25 rings. So, even though I was NOT prepared to go inside the store, I went inside. There was a crowd of angry looking people at the counter. There was a guy just standing in the Pickup Section. I swear it looked like he was just reading his phone. There was one girl taking care of customers. Even though I was very far back in the line, she asked if she could help me. I gave her my order number and she produced the two bags of soil. Although she didn't look at me, she did apologize for my inconvenience. I thanked her and returned to my car. If Lowe's is going to offer Curbside Pickup, they need to actually have people available to attend to those who come to Curbside Pickup. I used to really love our Lowe's. But over the last 5 years, it has deteriorated terribly. I get angry every time I go there.

Ordered a washer and dryer!!!! Over $3500 set up delivery. The day of delivery the truck showed up with 2 dryers. So the deliver guys were really nice and told me they would bring my washer first thing in the morning. I have already gotten rid of my pod washer and dryer so they promised me it would be first thing the next morning. So at 11 am the next morning NO WASHER! So I called the driver he said I’m sorry but the manager made your delivery 4-5 on the list and it’s on a different truck. I called the store 16 times to speak with a manager. Never once would a manager answer the call. I am beyond ticked. We spend ALOT of money at Lowe’s but from now on Home Depot will get our business.

Needed some help reprinting some receipts for our company's bookkeeping, and Nysiah at Customer Service helped me with each of them. As I stood in line, I was already aware of how attentive and friendly she was to her customers. She took care and time to help each of them until it was my turn, and then provided me with the same courtesy. She was very pleasant and had a great personality! Other members of Customer Service were really great too- in between assisting the long line of customers, they were answering phones and it looked like a mini beehive with the way they moved about to get things done! Great overall experience.

This location is right the street from Home Depot but I go there every time because there simply is no comparison.

Just went in for a heater and asked Mark for some help not realizing he was about to head to lunch but mark was super chill and helpful.