Ashley HomeStore

Stan Lee was our in store sales associate......he was awesome. He was very professional, patient and knowledgeable.nGreat job Stan!

Update 4/1/2020: issue first reported to Ashley over 2 months ago finally resolved with replacement item sent to me. Status from 3/27. From this issue reported almost 3 months ago, Ashley sent a technician to my home and they verified what you see in the picture that the product is indeed damaged. Then he left. Still unresolved with damaged furniture still at my home. Full Review: I’ve ordered a few items from Ashley and honestly I don’t know why I keep giving this store the benefit of the doubt because this is my second bad experience with receiving damaged merchandise. Well that stops now! My most recent purchase was for a bench to go at the foot of my bed. Loved it in store, but when it was delivered to my home, it was damaged. You can see in the pictures that I didn’t even take the item out of the box after noticing the wood being split. Well it’s been over 3 weeks since I’ve reported this issue to Ashley and they still haven’t replaced the item. I’ve visited the store twice and made 3 phone calls including one to corporate and still no resolution.nnObviously they have permanently lost my business since I am stuck with an item that I can’t even use. Horrible customer service! I get having an issue from time to time - no company will be perfect, but Ashley fails because of them not making the situation right. So buyers beware!

Excellent shopping experience!My salesman greated us and the door, let us look around and was helpful when we made a decision. He didn't follow us around, just let us enjoy our shopping experience.

The focused salesperson was supportive, professional and prompt completing the selected order after the selection was made.

On Friday 01/15/2021 I decided to visit this store to make a purchase or finance furniture. I ended up financing a mattress with a plan to pay 90 days same as cash. During the verification process the individual looked at my ID and suggested that I update it... I then retorted that during the time I took that photo I was a nursing student and sleep was 0 to none... I offered to show additional ID however it was stated me that it was not required (very telling). After checking out and rendering a partial payment I was given my delivery date and sent on my way. At approx 06:30pm I received an email from the sales associate (Stanley Lee) stating that before my delivery was placed on hold as I needed to have an updated ID with a matching picture (this indicated to me that they were insinuating that I stole someone else’s Identification). As I called the location they informed me that they conveniently just got a new system that requires further ID. I chose to reply to the email with pictures of my name badges etc indicating that I am who I say I am. What I did not notice at the time that something personal in the picture that belongs to my boyfriend was in the picture partially. The very next day I made my way back to the store to provide every last item that they needed for the conveniently new ID system they received. At the door the sales associate (Stanley Lee) informed me that the delivery was still on after he showed his boss the information I sent. I then informed him that I wanted to be sure to provide all my information as they were attempting to accuse me of identify theft. He then replied and stated that I must admit I look like an old man in that picture which confirmed my suspicion that I was being discriminated against disrespected to the highest power as other shoppers could over hear him. Once we reached the verification section he stated to the young lady “I was telling him that he looked like an old man in that license picture”. He then looked at me and pulled up the email where I replied and zoomed in on the personal item in the picture (all the shoppers and everyone else around could see this). He also stated to menEveryone was talking about it and discussing it. I then just gave them the information they needed and got out of there as I had never been so humiliated, disrespected and embarrassed in my 31 years of living. What makes it even worse is that we are the same race! I pray that you all do not have this same or a similar experience with this establishment.