T-Mobile

I went into T-Mobile today with a watch and an iPhone 8. My dad has had my phone under his account since I was in middle school and under his business account since I can remember. As an unmarried adult, it’s just simpler to have a cheaper plan under his business account and pay him for my line. He has a number of phones on this account— all of which are iPhones.nnI say all of this to finally say that it was incredibly difficult to pinpoint MY available upgrade because my phone’s serial number did not match the phone’s serial number listed under Sprint’s documents— even though it was clear my line was connected and on the list of phones with the account. My phone was registered in the old account as an Android, and I’ve never owned an Android. There were WAY too many issues to go through, but my T-Mobile expert, Princess, walked me through every step of the way with such sincerity.nnPrincess was not a just a princess; Princess was a QUEEN. She was so patient and kind to me from the moment I walked through the door, and I just loved her! She helped me through navigating my phone and watch after Sprint’s system finally got over it’s issues and she did what she could to make things right for me as the customer. She also vocalized she was thankful that I was patient with her too; she didn’t need to because she was easy to like, so of course I wanted to pleasant to her because she was so pleasant to me.nnOverall, Princess definitely had difficulty navigating the switch— not because of a lack of competency— but because Sprint’s system seemed like it may not have been as user-friendly as T-Mobile’s. I felt for her, and I was glad she was he one helping me instead of someone with a low tolerance for setbacks.nnShe and I were basically best friends by the end of it and talking about the best places to have seafood while my newest hand-me-down watch paired to my new phone, and while the experience should have been absolutely dreadful, I couldn’t have asked for a better expert, so I’d like to say that she deserves an iPhone 12 Pro in blue, and not to be dramatic, but I’d basically die for her!nnSincerely,nKarlie Clifton

Professional, friendly and great customer service! Transferred over from Boost Mobile and are very happy we did! Love our new phones! Also, they have a lower priced plan for us 55 and older folks! Great people - check them out!

Lazy and Rude as usual. T-Mobile needs Customer FRIENLY sales people, not lean on the counter with your mask off until a customer walks in. Then demand the customer wear a mask or get helped outside. I went in to buy 2 phones, now I'm looking at Verizon or ATT.

Awesome customer service!

Closed when sign said they should've been open. No one inside.