Leisure Pool-n-Spa

My Hotsprings pulse salt spa rusted this last winter. Kasey sold us the spa in July if 2019 and immediately called the spa for warranty on the the jets. I have a Hotsprings pulse and they said it was my fault snd they would not cover anything...so I tried to figure out what I needed to replace since COVID 19 did not allow anyone to come out and help me out. I am still trying to replace the jets that have rusted.. I am overwhelmed with the responsibility of replacing the rusted jets. I am really disappointed with Hotsprings and their lack of support in trying to resolve this terrible situation. I still have not had any support with anyone coming out to try to figure out what needs to be replaced. Kasey sold me a new Ace unit but I found out after didn’t need to be replaced..

Brian was a pleasure to work with! From the first phone call, he earned my business, even after calling all the other local places. He was friendly, knowledgeable, and more than helpful! We will always keep our business with leisure!

What a great experience this has been from start to finish working with the people at leisure Pool and spa. Brian our salesman made the process seamless and in fact enjoyable. He was So knowledgeable about the various products, and happy to explain the details. Working with him, we are sure we got the best spa for our needs. No Pressure to buy from anyone there, it is an easy going place, with a friendly atmosphere. Bring your bathing suit and try a few of their floor models out!

Great price and service! Checked a couple places and this was the best! Brian helped us get exactly what we wanted on order and we got it quick! Install was fast and painless. Helped us get the right chemical levels since we were newbies.

The moment we walked in in December, we were greeted professionally and willingly by Brian. He showed us many options of hot tubs and features each had. The nice thing with Leisure, you’re getting a new and not refurbished tub, unlike other locations in Tri-Cities.nnWe ended up going with the Hot Springs Relay and haven’t regretted it. They offered fast, free delivery as well as several end of year sale add on offers. Plus amazing customer service. Each step of the way, each question we have had, Brian has been there to help and educate us.nnDefinitely love our purchase and will recommend Leisure, and Brian, to anyone who asks. Thanks again!