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Nordstrom

4310 Ponce de Leon, Coral Gables, FL 33146, USA

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Detailed Information

Place Types Department store
Address 4310 Ponce de Leon, Coral Gables, FL 33146, USA
Coordinate 25.7317143,-80.2589079
Website https://www.nordstrom.com/store-details/nordstrom-shops-at-merr
Rating 4.5
Compound Code PPJR+MC Coral Gables, FL, USA

Openning hours

Monday 11:00 AM – 8:00 PM
Tuesday 11:00 AM – 8:00 PM
Wednesday 11:00 AM – 8:00 PM
Thursday 11:00 AM – 8:00 PM
Friday 11:00 AM – 8:00 PM
Saturday 11:00 AM – 8:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Ingrid Thompson (01/31/2021)

I have been a Nordstrom customer for a very long time! I have lived in different States, and of course, I've had different experiences in each Nordstrom. I recently moved to South Miami, and unfortunately I've had to come to this location (Shops at Merrick Park) that has the WORST customer service of any other Nordstrom that I have visited in the USA (quite a few!). Twice I've had to return items, and the customer service reps had a horrible attitude, and as previous reviewers mentioned, they made me feel ashamed for returning the items, asked tons of questions, even when the items were in PERFECT condition! On Friday, 29 Jan 2021, I returned a few very expensive items, and the ringing employee, Dilianira j., had a horrible attitude, she seemed angry, frustrated, unhappy! What is going on, Nordstrom? Where is management? Are you training these employees appropriately? Where are the nice greetings, perhaps a smile? Who are these people you are hiring? I don't have a problem with your products. Like I said, I have been a loyal customer of your store, however, I will not/not put up with mediocre customer service at this store location when I'm paying for great quality products AND also for outstanding customer service. You cannot have one without the other. Please hire quality professionals that know and understand the Nordstrom brand.

Kenia Barbara Aguila (03/02/2021)

Associates and Manager were not willing to provided any solution other than saying No we can not help you. What a shame that nowadays there still people without kindness and compassion. Nordstrom had failed to provide the high level of customer service and satisfaction what a shame

Jonathan Galindo (02/02/2021)

Fantastic location. Not sure what the problem is with some people complaining on here about returns. If you come in store with a despicable attitude, entitled, etc then of course you’ll be treated just the same. Especially if you’re returning something from 1992 LOL. You get what you give. I’ve seen it in store myself shopping with my kids and it’s insane. Love the bazille, the ambiance, and the decor. Great job Nordstrom!

Bob Lechler (02/03/2021)

The ladies there (mostly Lynn) were a huge help to my wife and helped her buy a couple of dresses for our sons wedding. Thank you Lynn ... you were awesome.