Dunkin'

Swiped my card and employee said transaction didn’t go thru and asked me to swipe it again. So I did. The register rang saying sale was completed. When I got out to my car the employee comes yelling for me to come back in stating that my card didn’t go thru. I looked at my phone and there was 2 notifications of 2 transactions clearing my account. I showed the FEMALE MOD that 2 transactions cleared and stated I wasn’t going to swipe a 3rd time as that would charge my account another $11.45, making my total transaction amount $34.35. And advised her that she should figure out the issue with her register as my card had cleared. I then told her that if she wanted me to swipe my card a third time that she would need to void out the previous two transactions that cleared. So she pressed a button on the register and when she did that the register drawer popped open and a receipt printed showing my sale was completed and paid for. At that point I left. But being embarrassed and humiliated by the whole ordeal, I called the store and asked to speak to her manager. When I did that she became very argumentative with me, she kept speaking over me, interrupting me and just kept repeating to me “Mam you’re not listening to me.” As if I were her child!! She refused to get her manager on the phone. Dunkin’ Donuts has now lost my business FOREVER! I’ve never been so appalled by the LACK OF PROFESSIONALISM by any one person!!

Staff is very pleasant, manager is awesome.

Very friendly great service.

We love sue! She's the best. And she's always happy to see my daughter

Good coffee for morning work shifts