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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 10:00 AM – 7:00 PM
Photos
Pottery Barn
Pottery Barn
Pottery Barn
Pottery Barn
Pottery Barn
Pottery Barn
Pottery Barn
Pottery Barn
Pottery Barn
Pottery Barn
Reviews
Alyssa Giambalvo (11/04/2020)
I have never had a bad experience with Pottery Barn until today. I am beyond disappointed with them and their lack of customer service. After having ordered and loved multiple beds, sofas and other pieces of furniture, large and small, I highly doubt I will EVER purchase ANYTHING from this company again. What happened to you Pottery Barn? You can keep your vanity, and horrible customer service. I am going to shop where I am appreciated! Thanks for nothing.
Dee L (01/28/2021)
Crossgates Pottery Barn is like a KMart compared to other Pottery Barn stores. If the two men that work there aren’t around you can forget about getting any helpful service. Today I asked a question to two salespersons both had to do something else before they could help me and both forgot about me, even though there was only one other person in the store besides me.
Stephanie Grey (02/16/2021)
Nice staff, love their stuff!
Zach Randolph (12/01/2020)
Why is it that we can’t ship items (Furniture) to the store for pick up and our only option is to pay $199 in shipping fees to wait 2 weeks for the item? Also, why is it that we cannot purchase furniture that is on display at the store instead of waiting the two weeks for the item to come in? My family and I would be more willing to purchase furniture from you if we didn’t have to pay half of the sale price in shipping to get the item! This is very frustrating and a huge deterrent to doing business with you.
Vera Cohen (02/18/2020)
poor customer service. Poor quality product. The damaged furniture was delivered to my home 4 times. Called multiple times and requested quality control before the furniture is put on the track, but no results.
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