Tile Superstore & more

As an owner of a small construction company, I could not be more happy with the service and professionalism that the tile super store exhibits. There pricing and quotes are spot on as well as there communication and scheduling. The staff is always eager to help and easy to send my homeowners in to talk to. I highly recommend this company.

Very disappointed with this company. Initially, our ordering process was smooth and everything went well. But upon installation, multiple cabinet faces were ordered in the incorrect size. Now 6 months later, they were again ordered incorrectly. We are still waiting for multiple cabinet doors and drawers.nI am also very disappointed in the quality of the cabinets. We have been living with these for 5 months and the paint is already rubbing off in multiples places (no kids, no pets). We have noticed scratches and dents that occurred during installation. Very frustrated that we now have these poor quality cabinets in our newly built home.

Extremely frustrated and disappointed with the product quality and install of glass tile and a quartzite countertop in our kitchen. Countertop was placed over a dog leash (not kidding), countertop installed with a chip (I was told that quartzite is fragile and that happens), countertop not cut straight so wall had to be built out when adding tile, seam of countertop visible and rough to touch, grout spacing between tile is not even (normal amount to no grout between tile). Tile was not cut straight in many different places.nnNon-English speaking employee was instructed with hand gestures on how to try and fix countertop chip. How can he be expected to be successful in his job.nnPoor communication. Management defensive. My FB review was removed.

Called on tuesday and left voicemail for Melissa. No call back and waited 3 days. Called again and sent to Wayne. Wayne told me he didn't have time for my small order, because he's too busy as it is. I need to purchase matching Aristokraft cabinets. I have the money in my hands, and i'm looking to buy, but Tile Superstore is apparently unwilling to take my money. What a wild time to be alive. Do not recommend this place if you want to actually purchase something.

My wife and are are building a new house and chose this company for our granite countertops. Everything started out great but went down hill. Communication got worse as things went along. We agreed on a price but said that we had wanted oval sinks in the bathrooms instead of the rectangle sinks they had listed on the contract. Our salesman Chad said to sign the contract and send it back. He would make the change no problem. Templating went well and Ken was very detail orientated. They still had rectangle sinks listed and I told him they were to be ovals instead.nA couple days after the templating I get a message from Chad that the tops should be ready for install on the 11th. He would confirm that next day if that was correct. I never heard from Chad that next day. 2 Days later I email and ask if the 11th was still going to work. No reply until 2 days after my email but that the 11th wasn't going to work. I call and talk to the owner and he says no way the 11th is going to happen. So now I had to reschedule my plumber.nThey show to install the tops on the 15th but as soon as the first bathroom top comes off the truck I see they have cutouts for rectangle sinks. I talk to the installer and he calls the shop to see what happened. We needed to get the tops in for closing and he said that the tops should get installed and they would swap them at a later date. I asked again if they would actually do that or not and he said they would. I let them install the tops with the rectangle sinks as long as they would redo the tops with ovals if my wife wasn't happy with them. The installer was great and did a very nice job.nMy wife wasn't happy with the rectangle sinks but didn't dislike them as much as she thought. She still preferred the oval sinks. I came up with the idea to see if they would work out a deal to compensate for the wrong sinks instead of redoing the tops.nAfter contacting them several times the owner said that we were stuck with the rectangle sinks and he wasn't going to discount. He essentially called me a liar because I had verbally said oval sinks and it wasn't on the contract.nMake sure you have all the i's dotted and t's crossed.nnSince I cant reply to the owner on here:nI verbally told my salesperson I wanted oval sinks along with the person doing the templating. No one wrote anything down. The communication and follow through is awful. No one wants to admit they made a mistake and now we have the wrong sinks. I am changing my 2 star review to 1 star.